Cortnee Lites
Benton,AR
Summary
Business operations professional prepared to deliver high standards and results-driven performance. Proven track record in optimizing processes and supporting organizational goals through effective coordination and collaboration. Known for reliability and adaptability in dynamic environments, contributing to team success and operational excellence.
Overview
19
19
years of professional experience
Work History
Sr. Business Operations Coordinator
HealthScope Benefits
04.2021 - Current
- Company Overview: UnitedHealth Group/UMR
- Prepare check requests for provider and clients
- Responsible for submitting daily and monthly ACH payments for UMR and releasing daily and monthly payments out of the Claims Processing System
- Preparation for reporting the daily and monthly Flex/FSA ACH payments and releases
- Streamlined business operations by implementing efficient processes and procedures.
- Maintained an organized filing system for easy access to important documents when needed.
- Supported executive decision-making with timely and accurate financial reports and analyses.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Financial Specialist II
HealthScope Benefits
08.2006 - Current
- Company Overview: HealthSCOPE Benefits
- Monitor, track and report status of identified overpayments, recording it into the proprietary overpayment system(s) and Refunds
- Security and Maintenance of all associated support documents, which includes live checks
- Review and validate the daily deposits, recording transaction in the document handling system
- Quality control duties, including receipt of live checks, ensuring proper posting by the billing group, and deposit of payment once the transactions are completely posted
- Responsible for ACH management and outgoing payments using CashPro
- Provide scheduled reports (weekly, monthly, quarterly, and annual) to Clients which support their activities and the companies on the client’s behalf, a factor the Client trust relationship
- Prepare check requests for provider and clients
- Prepared step by step procedures for routine tasks, and training of team members for coverage during out of office
- Member of committee to transition from the first proprietary overpayment system to the current one
Billing Specialist I
HealthScope Benefits
04.2015 - 07.2018
- Company Overview: HealthSCOPE Benefits
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Submitting monthly premium payments to various vendors
- Tracking payments of various monthly invoices
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Preparations of end of the month bank reconciliation of multiple groups and accounts
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Medical Transcription certification -
05.2013
Pulaski Tech -
05.2007
White Hall High School
05.2002
Skills
- ACCUPAC
- MS Office Suite
- CashPro - Banking Website
- DocTracks Check Viewer - system built for data tracking
- HealthAxis - Claims Processing System
- Access Database
- UMR Claims Payment System
- Strong analytical thinking
- Operational efficiency
- Attention to detail
- Excellent oral and written communication
- Time management
- Adaptability and flexibility
Timeline
Sr. Business Operations Coordinator
HealthScope Benefits
04.2021 - Current
Billing Specialist I
HealthScope Benefits
04.2015 - 07.2018
Financial Specialist II
HealthScope Benefits
08.2006 - Current
Pulaski Tech -
Medical Transcription certification -
White Hall High School
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