Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortnee Ward

Columbus

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at The Home Depot. Expert in patient communication and fostering positive relationships, I excel in creating supportive environments that enhance customer or patient satisfaction and team morale. Proven ability to optimize operations and effectively manage inventory, ensuring high-quality care. I may be new in the medical field but my valuable people person skills as well as my organization and dedication to helping others will help me succeed in anything I put my mind to.

Overview

9
9
years of professional experience

Work History

Merchandise Associate

The Home Depot
09.2021 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.

Assistant Manager, Customer Service

Arbys
05.2016 - 09.2021
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.

Education

Bachelor Of Social Work -

Indiana Wesleyan University
Marion, IN

Phlebotomist

Chance Medical Academy
Columbus, OH

Skills

  • Hospitality and accommodation
  • Blood culture collection
  • Professionalism and ethics
  • Patient care
  • Patient support
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Goal setting
  • Sales growth

Timeline

Merchandise Associate

The Home Depot
09.2021 - Current

Assistant Manager, Customer Service

Arbys
05.2016 - 09.2021

Bachelor Of Social Work -

Indiana Wesleyan University

Phlebotomist

Chance Medical Academy

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