Cortney Arthur
Huntington Beach,CA
Summary
With over 20 years of experience in the collision industry, most recently executive vice president at Kaizen Collision Center, a fast-growing and customer-focused company. My mission was to drive operational excellence, optimize resources, and deliver high-quality services to our clients. I have a proven track record of building strong, result-driven teams through empathetic leadership, effective communication, and strategic vision. I have also successfully managed multiple projects, budgets, and contracts, achieving significant savings, revenue growth, and customer satisfaction. Furthermore, I am passionate about creating a positive and collaborative work culture that fosters innovation, learning, and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Operator
FC Consulting
03.2023 - Current
- Develop long-term strategic goals for the business based on market trends analysis.
- Develop comprehensive training programs for employees to enhance skills and improve productivity.
- Maximize revenue by identifying new market opportunities and implementing targeted sales strategies.
- Drp packet prep.
- Acquisition and selling prep.
- Due diligence.
- Marketing.
Executive Vice President
Kaizen Collision Center
09.2021 - 03.2023
- Grew company from twenty to fifty-two locations in eighteen months.
- Oversaw six hundred and seventy employees.
- Grew revenue from $72mm to $138mm annually.
- Expanded company footprint to six states.
- Developed training and compliance team.
- Developed regional manager role by revenue size in each state.
- Opened three calibration centers.
- Created all training material with executive team.
- Oversaw transition from Nexsyis to CCC management system.
- Developed all integration training material and dashboard.
- Lead integrations on site for thirty-one locations.
- Negotiated vendor contracts, Insurance drp contracts and equipment procurement.
- Along with the executive team, we raised capital in one round of capital raises.
- Lean Process Implementation.
- Roles while at Kaizen: Director of Operations, Vice President of Operations, Executive Vice President.
Integration Specialist
Classic Collision Inc.
08.2020 - 09.2021
- Worked directly for the EVP.
- Helped Integrate over eighty locations in eight different markets, including California.
- Collected all paperwork, due diligence and permits prior to signing of APA.
- Scheduled and lead all seller calls once LOI was signed by seller.
- Responsible for all asset verification.
- Lead first two brown fields in Classic's history.
- Functioned as general contractor on the brown-field construction and all procurement.
- Hired staff for new locations.
- Onsite training for up to six months after acquisition.
- Managed capital expenditure requests for all new locations.
- Set budget for first twelve months onsite.
- Managed multiple projects across the U.S simultaneously.
Regional Training Manager
Driven Brands Inc.
06.2019 - 08.2020
- Oversaw one hundred and fifteen franchise locations.
- Remote role.
- Franchise development and coaching.
- P&L coaching.
- Production management.
- Hiring, Terminations, Onboarding training.
- Quarterly audits by location.
- Estimate coaching.
- California BAR Compliance coaching.
- Lean Process Rollout.
- Quarterly market meetings.
- Territory covered greater Western U.S.
Operations Support
Pacific Elite Collision
02.2015 - 06.2019
- Ran corporate headquarters
- GEICO XD, ARX plus nine other DRP.
- Top shop Mercury Insurance 2015-2019.
- Flagship rollout location.
- Integrated new locations with training and onboarding.
- Contract negotiations with vendors and partners.
- Maintained average GP of forty-eight percent during my leadership.
- Annual Revenue $4.5mm.
- Payroll.
- Managed inventory.
- Nineteen Employees
- Implemented Lean Process
- Onsite training support during opening of all new centers.
Estimator
Caliber Collision
01.2011 - 02.2015
- Allstate Tier 1 for four years.
- Wrote over $180,000 in sales monthly.
- Ninety-five percent Average CSI.
- Forty-seven percent Average GP.
- Wrote estimates per manufacture statement guidelines.
Senior Field Appraiser
Mercury Insurance
09.2007 - 01.2011
- Managed assigned field claims cradle to grave.
- Processed total losses.
- Managed shop supplements.
- Impeccable time management lead to highest claim count volume in California.
- Average audit score of ninety-seven percent.
- Remote role.
Business Director
California Collision Center
06.2001 - 09.2007
- Marketing.
- Production Management.
- Inventory management.
- Permitting.
- Training.
- Estimating.
- Parts ordering.
- P&L management.
- Contract Negotiations.
- Adhered to city licensing and guidelines.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT01-2026
Skills
- Operations
- Account management
- Production Scale Startups
- Brown-field & Green-field setup
- Procurement Contract negotiation
- Training and development Marketing
- Due diligence Budget management
- Franchise coaching
- Insurance relations Compliance
- Team building Hiring and onboarding
- Software integration
Certification
- Icar Platinum
- Six Sigma Black Belt Certified, Management and Strategy Institute, 2024.
Timeline
Owner/Operator
FC Consulting
03.2023 - Current
Executive Vice President
Kaizen Collision Center
09.2021 - 03.2023
Integration Specialist
Classic Collision Inc.
08.2020 - 09.2021
Regional Training Manager
Driven Brands Inc.
06.2019 - 08.2020
Operations Support
Pacific Elite Collision
02.2015 - 06.2019
Estimator
Caliber Collision
01.2011 - 02.2015
Senior Field Appraiser
Mercury Insurance
09.2007 - 01.2011
Business Director
California Collision Center
06.2001 - 09.2007
Bachelor of Science - Business Administration And Management
Western Governors University
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