Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Cortney Attica

Fairless Hills,PA

Summary

Friendly and communicative individual with a natural talent for customer service and problem-solving. Well-versed in the fundamental principles of customer service and excels in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences, nurturing long-term customer relationships, and actively seeking and maintaining a full-time position.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Holy Redeemer Hospital
05.2024 - Current
  • Greets and directs patients to the correct locations
  • Gathers co-pays and authorizations from patients
  • Updates and corrects patients demographics, as well as orders the correct examinations
  • Creates the schedules and organizes the scripts to make sure the day runs smoothly for the technicians
  • Uploads and scans reports for doctors to examine
  • Answers phone calls and schedules appointments as needed
  • Maintaining friendly relations with other staff and incoming patients

Server/Bartender

Margaritas Mexican Restaurant
02.2022 - 04.2024
  • Cultivated Warm Relationships With Regular Customers
  • Worked with a POS system to place orders, manage bills, and handle complimentary items
  • Followed health and safety protocols crucial for maintaining safe sanitary environments for customers and staff
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Server

Metro Diner
10.2019 - 01.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Used Slow periods to restock Supplies, ice, trays, and delivery bags
  • Bussed and reset tables to keep the dining room and work areas clean
  • Set a positive tone for the entire dining experience as the first point to contact incoming guests
  • Resolved customer complaints promptly and professionally to maintain a positive reputation

Customer Service Representative

Famous Footwear
05.2016 - 10.2019
  • Maintained Customer Satisfaction With Forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer calls and emails to answer questions about products and services
  • Informed customers about special promotions and provided detailed information for various products
  • Helped a large volume of customers everyday with positive attitudes and focus on customer satisfaction
  • Provided product and service recommendations to guide customers on products to meet varying needs
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Some College -

Community College of Philadelphia
Philadelphia, Pa
01.2020

High School Diploma - undefined

Lincoln High School
Philadelphia, Pa
06.2018

Skills

  • Multi-line telephone operation
  • Money handling
  • Critical Thinking
  • Managing multiple accounts
  • POS systems and ordering platforms
  • Organization and time management
  • Flexible and adaptable
  • Exceptional customer service
  • Reliability
  • Multitasking Abilities
  • Team leadership
  • Excellent communication

LANGUAGES

English

Timeline

Patient Access Representative

Holy Redeemer Hospital
05.2024 - Current

Server/Bartender

Margaritas Mexican Restaurant
02.2022 - 04.2024

Server

Metro Diner
10.2019 - 01.2022

Customer Service Representative

Famous Footwear
05.2016 - 10.2019

High School Diploma - undefined

Lincoln High School

Some College -

Community College of Philadelphia

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Cortney Attica