Cortney Ausburn
Myrtle,MS
Summary
Dynamic delivery professional with a proven track record at Walmart Spark Delivery, excelling in customer service and time management. Recognized for optimizing routes and achieving on-time deliveries, enhancing customer satisfaction. Strong problem-solving skills combined with a clean driving record ensure safe and efficient transport of goods. Committed to maintaining high standards of professionalism.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Experienced with financial planning, investment strategies, and client relations. Utilizes analytical skills and strategic thinking to provide tailored financial solutions. Strong understanding of market trends and risk management.
Results-focused financial professional prepared to leverage comprehensive understanding of market trends and investment strategies. Recognized for enhancing client portfolios through strategic advice and detailed analysis. Collaborative team player committed to achieving financial goals and adapting to dynamic market conditions.
Personable and highly organized individual with strong aptitude for project coordination and team collaboration. Possesses foundational knowledge in business administration and management principles, complemented by skills in data analysis and problem-solving. Capable of driving efficiency and contributing to team success through strategic thinking and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walmart Spark Delivery
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Uber Partner
UberXL Driver & Lyft
09.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Food Delivery Driver
DoorDash
09.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Sales Associate
Community Ford
03.2016 - 03.2020
- Coordinated test drives scheduling appointments matching interested buyers appropriate models their desired specifications.
- Engaged in ongoing market analysis to identify trends within the automotive industry maintain a competitive edge over rival dealerships.
- Conducted thorough vehicle demonstrations, highlighting features and benefits tailored to each client''s specific interests.
- Organized dealership promotions and events, boosting brand awareness and attracting new clientele.
- Maintained a clean and inviting showroom environment, showcasing available vehicles attractively optimizing overall customer experience.
- Handled trade-in appraisals professionally accurately evaluating pre-owned vehicles determining fair market values.
- Developed loyal customer base by delivering exceptional service and maintaining professionalism throughout the sales process.
- Increased customer satisfaction by providing personalized vehicle recommendations based on individual needs and preferences.
- Assisted in resolving customer complaints alongside management teams promptly effectively address any issues or concerns.
- Exceeded sales targets through effective relationship-building with clients and consistent follow-up communication.
- Continuously expanded product knowledge through training sessions, webinars, and industry research to become a trusted resource for clients.
- Implemented strategic marketing initiatives to increase showroom traffic and generate leads for the sales team.
- Leveraged social media platforms to engage with prospective buyers, share promotional offers, and showcase available vehicles.
- Streamlined inventory management, ensuring seamless access to accurate vehicle information for both staff and customers.
- Collaborated with finance department to efficiently secure competitive financing options for clients, resulting in higher closing rates.
- Contributed to positive dealership culture by fostering teamwork among colleagues and participating in ongoing professional development opportunities.
- Conducted thorough follow-up communication after-sales, ensuring complete satisfaction addressing additional questions or concerns.
- Established trust with potential buyers by offering transparent pricing information and addressing any concerns or objections tactfully.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cash Office Manager
Lowe's
01.2010 - 04.2011
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Enhanced team productivity by delegating tasks effectively, monitoring performance, and providing ongoing feedback.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
Assistant Manager
Subway
04.2005 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Business
Northeast Mississippi Community College
Booneville07-2025
High School Diploma -
Baldwyn High School
Baldwyn05-2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Clean driving record
- Map reading and navigation skills
- Delivery scheduling
- Complex Problem-solving
- Client relationship management
- Documentation and reporting
- Order verification
- Materials transport
- Mileage tracking
- Payment collection
- Shopping orders
- Database management
- Product promotion
- Sales strategy development
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Record keeping
- Responsible driver
Certification
- Microsoft Office
- Intuit
Timeline
Delivery Driver
Walmart Spark Delivery
10.2024 - Current
Uber Partner
UberXL Driver & Lyft
09.2024 - Current
Food Delivery Driver
DoorDash
09.2024 - Current
Sales Associate
Community Ford
03.2016 - 03.2020
Cash Office Manager
Lowe's
01.2010 - 04.2011
Assistant Manager
Subway
04.2005 - 05.2008
Business
Northeast Mississippi Community College
High School Diploma -
Baldwyn High School
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