Cortney Baker-Tyler
Livingston,TN
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dispatch/Accounts receivable
Old Castle Infrastructure
08.2021 - 10.2021
- This company obtained prior employer, Was in charge of dispatching and scheduling trucks to deliver to jobsite
- Answer multi line phones and cell phones
- Imputed all billing for receiver tags and then created invoices and billing customers, this could be anywhere from 5-50 tags per day.
- Created spreadsheets of load weights and product amount to track profit and loss
- Handled front desk to greet customers
- Sending emails for follow ups on invoices and phone calls
- Employee time approval and any meetings needed for updates to health insurance
- QuickBooks, Microsoft word
- Excel.
Dispatch/Accounts receivable
Piranha Pipe and Precast, INC
07.2007 - 08.2021
- Was in charge of dispatching and scheduling trucks to deliver to jobsite
- Answer multi line phones and cell phones
- Imputed all billing for receiver tags and then created invoices and billing customers, this could be anywhere from 5-50 tags per day.
- Created spreadsheets of load weights and product amount to track profit and loss
- Handled front desk to greet customers
- Sending emails for follow ups on invoices and phone calls
- Employee time approval and any meetings needed for updates to health insurance
- Constantly dealing with customers and public
- Problem solving any issues that may arise with customers
- QuickBooks, Microsoft word
- Excel.
- Verified discrepancies to resolve vendor billing issues
- Developed and maintained strong relationships to deliver exceptional customer service support
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Researched billing errors and discrepancies to initiate corrective action
- Generated and distributed monthly customer statements
Dispatch/Billing
Concrete Pipe and Products
07.2019 - 04.2021
- Trucking company that hauled material for Piranha Pipe and Precast 3-10 trucks running at once.
- In charge of dispatching trucks and scheduling deliveries
- Making sure drivers kept log books up to date and arrived on time and safely to jobsite
- Approved their time cards, billed for any stand by time to customer and worked with customers to ensure customer received their material and were happy.
- Managed multi phone lines up to 4 at a time.
Education
Some College (No Degree) - Early Childhood Education, Nursing
Fresno City College
Fresno CAHigh School Diploma -
Clovis High School
Clovis CA 06.2006
Skills
- 58 WPM 96% accuracy
- 14 years office setting, customer service experience
- QuickBooks
- Microsoft Office
- Adobe Illustrator
- Multi line telephone
- 12 years dispatching/scheduling experience
- Strong verbal and written communication
- Time Management
- Invoice Processing
- Conflict Resolution
- Adaptability
- Data Entry Accuracy
- Accounts Receivable Aging
- Teamwork Abilities
Languages
English
Some understanding of Spanish
Projects
- Remotasks, Currently working with Remotasks and as a tasker on multiple projects.
- High Fitness- Tennessee, 03/01/22, I am currently a High Fitness instructor. I believe movement is the best medicine and I love encouraging others to reach for goals they are trying to achieve.
- High Speed Rail - California, We were a part of supplying material to the California High Speed rail. There were lots of special tasks needed and approvals for things to be delivered and cleared by the state and contractor.
Timeline
Dispatch/Accounts receivable
Old Castle Infrastructure
08.2021 - 10.2021
Dispatch/Billing
Concrete Pipe and Products
07.2019 - 04.2021
Dispatch/Accounts receivable
Piranha Pipe and Precast, INC
07.2007 - 08.2021
Some College (No Degree) - Early Childhood Education, Nursing
Fresno City College
High School Diploma -
Clovis High School