Cortney Buss
Holland
Summary
Dynamic leader and skilled cook with a proven track record at The Lady Bird and Panera Bread. Excelled in team empowerment, conflict resolution, and culinary innovation, enhancing customer satisfaction and staff performance. Demonstrated exceptional problem-solving and multitasking abilities, alongside a commitment to safety and quality. Renowned for reliability and effective communication, driving significant improvements in workplace efficiency and product excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prep/Pastry Cook
The Lady Bird
02.2024 - Current
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall food quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Performed routine maintenance on kitchen appliances.
- Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.
- Received consistent praise from both management and clientele for exceptional quality of workmanship.
- Utilized filet and chef knives to expertly slice, chop, and dice ingredients into consistent sizes.
- Adapted quickly to last-minute menu changes, demonstrating flexibility and problem-solving skills.
- Followed food safety standards when handling ingredients.
Prep Cook
Redwater Restaurant Group
07.2023 - 11.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
Team Leader
Panera Bread
03.2021 - 06.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
N/A -
Countryside Academy
Benton Harbor, MISkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Staff training
- Work Planning and Prioritization
- Performance improvement
- Overseeing daily activities
- Safety
- Task delegation
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Reliability
Certification
ServSafe
Timeline
Prep/Pastry Cook
The Lady Bird
02.2024 - Current
Prep Cook
Redwater Restaurant Group
07.2023 - 11.2024
Team Leader
Panera Bread
03.2021 - 06.2023
ServSafe
N/A -
Countryside Academy
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