Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
BusinessAnalyst
Cortney Carrington

Cortney Carrington

Tulsa,OK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Receiving & Warehouse Manager

Total Wine & More
Englewood, CO
03.2023 - 09.2023
  • Collaborate with cross-functional teams within the organization such as sales, buyers, vendors, accounting, marketing, and customer service departments regarding accounts receivable inquiries
  • Assist with training new receiving lead and management team on best practices related to scan receive and traditional receive processes.
  • Trained new associates on daily processes, tailoring to their learning styles and needs; Trained new Receiver on how to multitask to actively receive multiple deliveries at once
  • Successfully tackled a 2 year long abandoned project and streamlined warehouse space for efficiency
  • Consistently communicated with customers regarding Concierge or custom orders for pickup or fulfillment delays

CLUB Membership Manager

Bass Pro Shops Outdoor World
Denver
08.2022 - 04.2023
  • Directly supervised a team of 4; coached upper management team of 7; ultimately accountable for 130 customer-facing Outfitters in regards to CLUB
  • Successfully installed, implemented, and trained specific teams on Instant Issuance process and proper troubleshooting
  • Key driving force in full department and full store participation in reaching goals and achieving metric standards
  • Onsite liaison for CLUB (under Capital One) and ultimately responsible for compliance integrity in all areas of promoting, handling, and processing card
  • Developed plans of action for highest sales days and outperformed previous years goals (Fall Hunting Classic & Black Friday especially)
  • Personally reached yearly goal in 6 months and coached lowest productive Outfitters steadily and saw them transform into top performers
  • Overall store participation was higher than any other store in country and ended the year well under fiscal labor budget projected

Senior Team Lead

Bass Pro Shops Outdoor World
Denver, CO
12.2021 - 10.2022
  • Ensure compliance with company policies, safety regulations, and industry standards at all times, especially in regards to firearms and CLUB
  • Participate in recruitment activities such as interviewing candidates and making hiring decisions. Develop training materials for new employees on how to complete their assigned tasks efficiently, using SOPs as foundation
  • On fast track to leadership position in recognition of strong work ethic and consistent, exceptional customer service, and interpersonal skills with big-picture mindset and passion for doing things rightly
  • Motivate and empower team members to build customer satisfaction and loyalty to support retention and growth (Rewards and CLUB)

Front End Team Lead

Bass Pro Shops Outdoor World
Denver, CO
01.2021 - 10.2022
  • Successfully transformed front end into an efficiently run "powerhouse" where I trained other leads and cross-trained customer service Outfitters for versatility
  • Sold more hunting and fishing licenses than any other location in the state through Customer Service
  • Consistently held highest customer service ratings over any department and deterred dozens of potential theft incidents
  • Technical troubleshooting led to functioning use of all registers in building (even portable ones) and became onsite go-to person for IT issues
  • Cross-trained to aid CLUB booth in promotion and production of cards, as well as take payments and handle inquiries in accounts

Assistant Store Manager/Customer Experience Manager

Five Below Inc
Aurora
04.2020 - 02.2021
  • New market development: recruited and trained staff (with no prior work history) as well as merchandising fixtures for new store grand opening
  • Maintained the highest employee retention rate in district and developed others into supervisory roles
  • Built an established, high morale with team so that when peak promotions arose, we outpaced our entire district 4 times over
  • Fulfilled Store Manager role in their vacancy during peak seasonal time and had a successful visit from Head of Operations
  • Assisted in medical emergencies, internal investigations, IT reconfiguring, potential threats to building, and overall on-call for store needs
  • Orchestrated the most prepared store in our district for annual cycle count for inventory. Our team (of teenagers) learned how to use technical equipment to execute the most efficient inventory cycle count in our district

Department Manager

Hobby Lobby
Parker, CO
06.2016 - 06.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Shift Supervisor

Starbucks
Highlands Ranch, CO
07.2008 - 07.2013
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

Certification - First Aid/CPR/AED

American Red Cross
03.2022

Associate of Arts - History

University of Colorado Denver

Associate of Arts - Liberal Arts And General Studies

Colorado Christian University

Cottage Foods Certification - Foods, Nutrition, And Wellness Studies

Colorado State University

Skills

  • Strategic Planning
  • Business Development
  • Customer Service
  • Training and Development
  • Emergency Response
  • Budget Management
  • Performance Tracking and Evaluation
  • Complex Problem Solving
  • Staff Management
  • Quality Assurance
  • Managerial skills

Affiliations

  • Personal assistant background where I have helped plan and execute high society functions and gatherings, even help design food menu and decorate for the occasion.
  • Volunteerism is in my nature. I have assisted in building homes; aided in dispersing supplies and food; served lunches and dinners in homeless communities; learned how to check blood pressure and basic health screenings in a clinic; served as personal medical nurse/aid for high risk young lady; performed in vocal and dramatic performances; implement games and crafts for underprivileged youth day camp; worked with other youth in aiding services to the elderly in select neighborhoods for lot/land cleanup; assistant volleyball coach to private high school volleyball team; aided in stocking of fish in select reservoirs; assisted with various events including: weddings, birthdays, auctions, fundraisers, and various parties and celebrations.
  • Fortunately and somewhat surprisingly, I successfully tutored other students at my time attending Colorado Christian University. From various mathematical concepts to preparing them for public speaking, I was grateful to shed light on various topics and practically apply them to everyday life in a way that made sense to my peers. Students from all over the world became close friends that sprouted from needing assistance in coursework.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Receiving & Warehouse Manager

Total Wine & More
03.2023 - 09.2023

CLUB Membership Manager

Bass Pro Shops Outdoor World
08.2022 - 04.2023

Senior Team Lead

Bass Pro Shops Outdoor World
12.2021 - 10.2022

Front End Team Lead

Bass Pro Shops Outdoor World
01.2021 - 10.2022

Assistant Store Manager/Customer Experience Manager

Five Below Inc
04.2020 - 02.2021

Department Manager

Hobby Lobby
06.2016 - 06.2020

Shift Supervisor

Starbucks
07.2008 - 07.2013

Certification - First Aid/CPR/AED

American Red Cross

Associate of Arts - History

University of Colorado Denver

Associate of Arts - Liberal Arts And General Studies

Colorado Christian University

Cottage Foods Certification - Foods, Nutrition, And Wellness Studies

Colorado State University
Cortney Carrington