Open To Work
CORTNEY CARVER
Wakeman,OH
Summary
Proven success in staff training and development, optimizing operations for superior team performance. Strong leadership skills with a track record of improving efficiency and driving customer satisfaction. Knowledgeable medical office professional, talented at correcting and resubmitting claims, preparing patient charts, and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing, and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Culver's Restaurant
Sandusky
04.2019 - 10.2021
- Trained and mentored staff on customer service best practices and food safety.
- Implemented training programs to enhance team performance and service quality.
- Supervised daily restaurant operations, enhancing service delivery efficiency.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Resolved customer inquiries and issues, contributing to high satisfaction levels.
Shift Supervisor
PANERA BREAD
Sandusky
07.2013 - 04.2019
- Conducted interviews and supervised training of staff to improve operational efficiency.
- Directed team members on effective operations and procedural methods for optimal performance.
- Communicated critical information, such as large reservations and menu changes, to staff promptly.
- Fostered a positive atmosphere by ensuring exceptional food and service for each customer.
- Actively participated in customer service initiatives to boost sales and strengthen community ties.
- Prepared and executed successful implementations of new menus to attract customers.
- Oversaw front-of-house personnel to maintain adequate staffing levels and minimize overtime.
- Maintained safe environment for guests and staff, reducing risk of injuries.
Hostess
LYMON HARBOR
Sandusky
06.2014 - 10.2014
- Engaged with bridal parties and guests to enhance their experience while promoting hotel services.
- Organized special events such as receptions, promotions, and corporate luncheons in the restaurant.
- Communicated large reservations and menu changes to staff to ensure seamless service.
- Coordinated with servers to maintain smooth operations during peak shifts.
Education
Associate of Applied Science - Medical Reimbursement And Coding
Bryant & Stratton College
NY04-2027
ASSOCIATE OF APPLIED SCIENCE - Coursework in Biology and Animal Science, Specialized training in Animal Training Management, Coursework in Marketing, Public Relations and Promotions Management, Certification with Equine Acupuncture, Massage therapy, Aroma Therapy
Hocking College
Nelsonville, OH01-2010
HIGH SCHOOL DIPLOMA -
Firelands High School
Oberlin, OH06-2006
Cosmetology - Customer service training, Student government representative, Cosmetology coursework, Massage therapy training
Lorain County Joint VocationalSchool
Oberlin, OH01-2006
Skills
- Operations management
- Staff training
- Team leadership
- POS operation
- Customer relations
- Performance reviews
- Hospitality strategies
- Microsoft office
- Anatomy and physiology
- CPT coding
- HIPAA compliance
- Patient data identification
- Medical terminology
Timeline
Assistant Manager
Culver's Restaurant
04.2019 - 10.2021
Hostess
LYMON HARBOR
06.2014 - 10.2014
Shift Supervisor
PANERA BREAD
07.2013 - 04.2019
Associate of Applied Science - Medical Reimbursement And Coding
Bryant & Stratton College
ASSOCIATE OF APPLIED SCIENCE - Coursework in Biology and Animal Science, Specialized training in Animal Training Management, Coursework in Marketing, Public Relations and Promotions Management, Certification with Equine Acupuncture, Massage therapy, Aroma Therapy
Hocking College
HIGH SCHOOL DIPLOMA -
Firelands High School
Cosmetology - Customer service training, Student government representative, Cosmetology coursework, Massage therapy training
Lorain County Joint VocationalSchool