Cortney Caseman
Waldorf,Maryland
Summary
Actively pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Consumer Lending Loan Processor II
NASA Federal Credit Union
06.2022 - Current
- Review and verify loan applications, supporting documentation, and vendor reports to identify signs of fraudulent activity.
- Define insurance coverage terms, conditions, and premiums to ensure clarity for clients.
- Analyze loan eligibility, credit reports, liabilities, judgments, and liens to determine approval or rejection.
- Verify income including pay-stubs and W-2/1099 forms for self employed individuals and business owners in an effort to assess risk and repayment ability.
- Make informed recommendations and decisions on loan approvals or rejections.
- Finalize loan contracts while keeping clients informed of rules, obligations, and updates throughout the process
- Remain current on lending regulations and industry trends to ensure compliance and informed decision-making
- Building and maintaining referral networks, cross-selling products and services to meet customer needs and preferences.
- Develop viable and fruitful relationships with consumers fostering trust and loyalty while balancing customer satisfaction with results driven goals
- Proficient knowledge of banking software and MS Office; skilled in both direct and indirect lending procedures.
- Demonstrate strong communication and sales skills and an in-depth understanding of relevant financial regulations.
Assistant/ Finance Department
Acceptance Now
10.2016 - 06.2022
- Delivered high-quality service in a fast-paced environment, adhering to company mission, policies, and regulation.
- provided clerical support, including document creation, maintaining time and attendance records, and managing office tasks such as scheduling conferences and handling correspondence.
- Managed filing systems, sorted incoming mail, and processed documents including sensitive and classified materials.
- Offered HR services, provided consultation, and supported recruitment, placement, and staffing process.
- Assisted in evaluating applicants, issuing certificates, and providing leadership on complex HR issues.
- Processed payments, maintained consumer databases, and resolved consumer related issues.
- Developed business processes, system requirements, and policies to improve workforce management.
- Managed billing and payment collections, ensured accuracy, and educated consumers on rental program benefits.
- Provided supervision to the team, analyzed and resolved issues, and ensured adherence to regulatory standards.
- Conducted staff training and performance evaluations, and provided guidance on consumer account management.
- Ensured compliance with federal, state, and local regulations as it relates to the Fair Debt Collection Practices Act.
- Managed phone systems and call routing for multiple clients while ensuring exceptional consumer satisfaction.
Education
Dental Assistant Certification -
Prince George’s Community College
04.2018
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2010
Skills
- Persistent Goal Achiever
- Effective Team Collaboration
- Customer Relationship Management
- Efficient Typing Skills
- Proficient in Written and Verbal Communication
- Thorough Analysis
- Supervisory Leadership
- Effective Conflict Resolution
- Compassionate Communication
- Steadfast Accountability
Timeline
Consumer Lending Loan Processor II
NASA Federal Credit Union
06.2022 - Current
Assistant/ Finance Department
Acceptance Now
10.2016 - 06.2022
Dental Assistant Certification -
Prince George’s Community College
High School Diploma -
Thomas Stone High School
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