Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Barista

Cortney Chesko

Summary

Dynamic leader with a proven track record at OEConnection, enhancing operational efficiency and customer satisfaction through expert account management and process improvement. Skilled in team supervision and conflict resolution, spearheading initiatives that significantly boost client engagement. Approach blends meticulous attention to detail with robust relationship building, driving success in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Team Lead

OEConnection
10.2022 - Current
  • Completes all incoming dealer activations and cancellations for both collision and mechanical Trax technologies
  • Creates dealers and users and provides appropriate permissions for technology package selected
  • Updates Salesforce accordingly with activation information
  • Submits billing to accounting
  • Helps with DMS set up
  • Works with OEC Power BI team to standardize OPS Salesforce reporting
  • Assists OEC sales reps regarding questions on OPS technologies and subscriptions

Account Manager/Trainer/Sales/Content Editor/Product Specialist

Overall Parts Solutions
05.2015 - 10.2022
  • Provided training and support to dealerships and body shops using company's electronic parts procurement software in the automotive industry
  • Completed monthly manufacturer audits and enrollment reports as required by manufacturer partners
  • Contacted prospective new customers and introduced the software to them, explained the benefits and how they can add value for the customer
  • Provided online training and demos using Go To Meeting software
  • Updated current and potential customer leads and accounts in Salesforce
  • Worked various industry trade shows to help maintain and grow customer base both locally and across the United States
  • Assisted in meetings with automotive manufacturers and Multi Shop Operators (MSO's)
  • Drafted, edited, and proofed letters, memos, emails, policies, website content, brochures and guides
  • Formulated and implemented a strategic business plan with an aggressive goal of signing 750 new potential dealerships among two different manufacturers within a calendar year
  • Created and implemented a policy and procedure manual for the IT Department
  • Built training lessons for employees to be assessed on for compliance purposes
  • Completed audits to ensure implemented policies were adhered to
  • Trained new dealers and shops on Trax technologies both in person and remote
  • Completed set ups, Trax technology installs and DMS installs
  • Worked with customers to learn more about their operations and what technologies work best for them
  • Provided customers with Trax technology options and suggested those that would work best for them
  • Completed product testing prior to Trax technology roll outs/upgrades
  • Performed site visits for current and potential new OEM dealers and shops across the US
  • Followed up on usage, answered questions and provided onsite training/retraining

Executive Assistant

Hospital Corporation of America
06.2014 - 02.2015
  • Provided high-level administrative support to the CMO, CIO, and VP of Quality for the North Texas Division of company managing operations for hospitals throughout 20 US states and England
  • Heavy scheduling/calendaring, expense reporting, and travel management
  • Recorded and disseminated meeting minutes
  • Prepared and processed expense reports
  • Formulated and implemented strategies that lead to completed ad-hoc projects and initiatives for executives
  • Remained flexible and redirected efforts midcourse as required
  • Conceptualized and developed a process and procedure flow for implementation in the event a potential Ebola patient presents in a member hospital
  • Designed accompanying easy to follow process flow chart outlining ER and staff procedures
  • Spearheaded a successful social event for 85+ high-level executives, CNOs, and nurses from facilities throughout the US at the Omni Hotel in Dallas for the American Nurses Credentialing Symposium
  • Secured space and negotiated contracts for catering, accommodations, and transportation
  • Designed, produced, and disseminated informative and well-received packets outlining conference information and schedules

Administrative Manager

Vanderbilt University Medical Center
10.2006 - 04.2014
  • Directed a Technical Writer, an Administrative Assistant, and day-to-day operations of the VMG Performance Improvement Office in support of the Associate Director and three specialty directors
  • Drafted, edited, and proofed letters, memos, and emails
  • Created a monthly report that tracked expenses of salaried and non-salaried employees
  • Managed business relationships with vendors to negotiate fair pricing and ensure quality service
  • Managed logistics for hosted patient access symposiums
  • Coordinated all travel arrangements including accommodations, transportation, registration, and on-site and technical services
  • Recognized by senior management as instrumental in the transition from an internal consulting group to an operating environment comprised of 30 professionals and a support staff of 60
  • Began with Vanderbilt as an Administrative Assistant and promoted to Administrative Manager for consistently exceeding expectations

Administrative Assistant II

Vanderbilt University Medical Center
09.2011 - 12.2011
  • Supported day-to-day operations of the office
  • Monitored and replenished department supply inventory

Administrative Assistant II/Credentialing Coordinator

Vanderbilt University Medical Center
10.2010 - 08.2011
  • Credentialed and re-credentialed all providers within the Mental Health Center

Administrative Assistant I

Vanderbilt University Medical Center
10.2006 - 10.2010
  • Provided high-level administrative support using Microsoft Office

Education

Master's - Business Administration

University of Phoenix
Dallas, Texas
01.2015

Bachelor of Arts - Communications

Slippery Rock University
Slippery Rock, Pennsylvania
01.2002

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Product management
  • Client communication
  • Employee training
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Staff training
  • Staff education and training
  • Quality improvement
  • Issue resolution
  • Overseeing daily activities
  • Onboarding and orientation
  • Account management
  • Meeting facilitation
  • Verbal and written communication
  • Excellent communication
  • Multitasking
  • Organizational skills
  • Multitasking Abilities
  • Task prioritization
  • Idea development and brainstorming
  • Relationship building
  • Task delegation
  • Workflow management
  • Work assignment delegation

Affiliations

Alpha Kappa Psi business fraternity

Timeline

Team Lead

OEConnection
10.2022 - Current

Account Manager/Trainer/Sales/Content Editor/Product Specialist

Overall Parts Solutions
05.2015 - 10.2022

Executive Assistant

Hospital Corporation of America
06.2014 - 02.2015

Administrative Assistant II

Vanderbilt University Medical Center
09.2011 - 12.2011

Administrative Assistant II/Credentialing Coordinator

Vanderbilt University Medical Center
10.2010 - 08.2011

Administrative Manager

Vanderbilt University Medical Center
10.2006 - 04.2014

Administrative Assistant I

Vanderbilt University Medical Center
10.2006 - 10.2010

Master's - Business Administration

University of Phoenix

Bachelor of Arts - Communications

Slippery Rock University

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Cortney Chesko