Cortney Childress

Wrightwood,CA

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Detail-oriented with 15 years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet sales initiatives. Self-motivated and organized professional. Energetic and professional learns quickly, handles customer queries and provides quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Results-oriented. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Direct Sales Representative

Gov Planet

Fort Worth, TX

07.2022 - Current

Developed and implemented sales strategies to increase customer base.
Conducted market research and identified potential customers for products.
Attended trade shows, conferences, and industry events to promote products.
Maintained up-to-date knowledge of company's products and services.
Responded promptly to customer inquiries and requests for information.
Resolved customer complaints in a timely manner.
Created reports detailing sales progress, customer feedback, and marketing trends.
Assisted with the development of promotional materials such as brochures, flyers.
Established relationships with key stakeholders in the retail industry.
Generated leads through cold calling techniques.
Identified target markets for direct sales campaigns.
Participated in team meetings to discuss strategies for achieving goals.
Followed up with customers post-sale to ensure satisfaction with their purchase experience.
Pursued new accounts through lead generation, cold calling and advertising referrals.
Wrote sales proposals, set up contracts and finalized deals.
Leveraged expert sales and relationship-building abilities to exceed sales quota.
Submitted sales reports each week to supervisors.
Listened to customer needs to identify and recommend best products and services.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Increased profitability and revenue by generating sales.
Produced sales documents, finalized deals and filed records.
Negotiated and closed deals with minimal oversight.
Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.

Owner/Operator

Childress Family Child Care

Wrightwood, CA

10.2013 - Current

Sanitized toys and tables to maintain clean, safe environment.
Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Assisted children in development of social, communication and problem-solving skills.
Cared for children of various ages and assisted with feeding, dressing and directing activities.
Used positive reinforcement and behavior modeling to instill discipline in children.
Secured indoor and outdoor premises to protect children.
Organized and planned age-appropriate reading, crafts and music lessons.
Balanced schedules to promote optimal rest, play and educational periods.
Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Recorded child behavior, food and medication information for supervisors.
Developed and implemented lesson plans and activities for children of various ages.
Maintained safe, healthy and comfortable childcare environment.
Supervised circle time, free play, outside play and learning and developmental activities.
Enforced rules to teach good manners and maintain safe environment.
Protected children from harm by monitoring environments and eliminating safety hazards.
Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
Maintained flexibility to work with children of various ages, different personalities and in different roles.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Instructed children in health and personal habits involving eating, resting and hygiene habits.
Assisted children with social, emotional and behavioral development.
Organized supplies and instructional materials to maintain tidy classroom.
Assisted childcare team members in task completion and classroom management.

Auto Parts Manager

Auto Value Parts Stores

Lake Los Angeles , CA

01.1999 - 09.2012

Increased productivity, effectively managing 4 employees while coordinating crew dispatching activities and daily ordering processes.
Performed scheduled inventory audits per to verify accuracy and product availability.
Trained staff on data entry, report generation and protocols while supervising 4 parts assistants to improve productivity and customer interaction.
Controlled daily parts program activities to improve sales and inventory management.
Maintained positive customer service ratings for consecutive months by effectively delivering personable client relations.
Researched and identified alternative vendors, securing improved pricing for cost-reduction.
Monitored and adjusted inventory to minimize obsolescence.
Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Gathered pertinent information to place orders for parts department, customers and service mechanics.
Managed employee schedules and daily assignments.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Received, examined and reshelved returned parts.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Analyzed productivity reports, discussing with senior management at sales meetings.
Executed product expertise and department process improvements to meet organizational goals.
Monitored performance targets and sales metrics of sales team to monitor productivity.

Bartender Trainer

HMC

Hollywood, CA

06.2006 - 01.2010

Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Documented food orders and ran items to guest tables in dining room.
Calculated charges, issued table checks and collected payments from customers.
Calculated accurate bill amounts and processed cash and credit card payments.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Monitored dining rooms for safety and customer needs.
Utilized POS system to total meal costs and add taxes for final bill calculation.

Education

Clinical Child Psychology And Development

Antelope Valley College

Lancaster, CA

05.2004

Skills

Marketing Tactics
Department Oversight
Employee Motivation
Goal Setting
Process Improvements
Assignment Delegation
Focus and Follow-Through
Supplier Monitoring
Resource Allocation
Business Leadership
Sales Promotion
Customer Service Management
Performance Evaluation and Monitoring
Cost Reduction
Operations Oversight
Staff Scheduling
Human Resources Oversight

Sales Tracking
Decision Making
Revenue Forecasting
Budget Control
Closing Techniques
Relationship Development
Document Organization
Spreadsheet Development
Dedicated Team Player
Strong Problem Solver
Professional and Mature
Professional Communication
Spreadsheets
Internet Research
Time Management
Negotiation

Timeline