Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Croft-McLendon

Lawrence,KS

Summary

Customer Returns Processor with experience working in warehouse distribution centers . Skilled in inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Returns Processor

Amazon
11.2021 - 01.2023
  • Picked and packed order items.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Maintained company processing standards across product lines.
  • Unloaded, inspected and stored damaged and returned products.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased productivity through streamlined processes and system efficiency.

Assistant Restaurant/Bar & Restaurant Manager

Bar'n Grill
03.2018 - 12.2018
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.

Bartender Shift Manager

Applebee's Grill + Bar
12.2014 - 03.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Education

No Degree - Early Childhood Special Education

Wiregrass Georgia Technical College
Valdosta, GA
06.2014

Skills

  • Closing Procedures
  • Operational Improvements
  • Team Meetings
  • OSHA Standards
  • Operational Efficiency
  • Production Lines
  • Coin and Currency Counting
  • Calm and Professional Under Pressure
  • Complex Product Knowledge
  • Restock Products
  • Cultural Awareness
  • Efficient Service
  • Belt Conveyors
  • Service Minded
  • Adaptable and Flexible
  • Cooperative Attitude

Timeline

Customer Returns Processor

Amazon
11.2021 - 01.2023

Assistant Restaurant/Bar & Restaurant Manager

Bar'n Grill
03.2018 - 12.2018

Bartender Shift Manager

Applebee's Grill + Bar
12.2014 - 03.2018

No Degree - Early Childhood Special Education

Wiregrass Georgia Technical College

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Cortney Croft-McLendon