Cortney Curato
Sugar Creek,MO
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton
Kansas Cit, MO
12.2023 - Current
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries about availability, and took messages.
Food and Consumables
Walmart
Kansas City, MO
11.2023 - 12.2023
- Understood and followed oral and written directions.
- Stocked shelves
- Helped customers find items on the shelves
Customer Service Representative
Alorica
Joplin, Missouri
07.2018 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Joplin High School
Joplin, MO05-2018
Skills
- Room assignments
- Front Office Support
- Credit and cash payments
- Information Protection
- Safety and security procedures
- Guest Relations
- Cash Handling
Timeline
Front Desk Agent
Home2 Suites By Hilton
12.2023 - Current
Food and Consumables
Walmart
11.2023 - 12.2023
Customer Service Representative
Alorica
07.2018 - 11.2023
High School Diploma -
Joplin High School
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