Years of Healthcare administration
Cortney Davis
Broomfield,Colorado
Summary
Supportive Healthcare lead with over 7 years of experience. Dedicated to smooth office administration and comprehensive assistance. Talented at leading a team, and making sure everyone is up to date on current and proper procedures. Knowledgeable patient representative offering demonstrative skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet team needs and correct problems related to care. Well-versed in policies, procedures and standards. Strict Organizational Skills Team lead in surgery scheduling Multiple surgical line knowledge Teamwork with great communication and planning abilities Problem solving, works well under pressure Monitoring team for quality assurance Data analysis, in order to maximize efficiency
Overview
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7
Work History
Surgical Scheduling Coordinator
SCL Health / Intermountain
08.2021 - Current
- Healthcare
- Ensure, organize, and maintain an active, accurate, and operational surgery schedule
- Entering and verifying Anesthesia coverage
- Coordinating surgical procedures with multiple surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgerical orders, and collecting necessary documentation for surgeries
- Schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule
- Emailing the necessary OR staff when a surgery has been canceled, changed and/or added in under 48 hour time period
- Answering phone calls from outside surgical office schedulers, in order to coordinate surgery availability
- Support the Hospital OR team to ensure the correct surgery is scheduled and the correct instrumentation is available
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with medical staff to meet patient and surgeon needs
- Scheduled patient surgeries to ensure OR staffing is available
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in the computer system
- Ensure that patient information is up to date enabling nursing staff to contact patients for pre-op.
Patient Access Representative
UC Health
10.2020 - 08.2021
- Interview patients or their representatives to identify problems relating to care
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Maintain knowledge of community services and resources available to patients
- Collect patients' demographics in order to correctly bill patients and insurance companies
- Applied
- HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures for privacy laws and consent for treatment
- Assembled registration paperwork and placed identification bands on patients
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Processed patient responsibility estimate determined by insurance at pre-registration
- Updated reference materials with Medicare, Medicaid and third- party payer requirements, guidelines, policies and list of accepted insurance plans
- Communicated financial obligations to patients and collected fees at time of service
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into the electronic system
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
Healthcare Administration, Psychology
Southern New Hampshire University
Hooksett, NH02.2024
Associate of Applied Science - Healthcare Administration
Front Range Community College
08.2018
Skills
- Microsoft Office
- Database Maintenance
- Customer Support
- Technical Support
- Bookkeeping
- Operational Requirements
- Strategic Planning
- Leadership and Change Management
- Medical Billing
- Data Analysis Skills
- Information Protection
- Handling Complaints
- Performance Improvement
- Critical Thinking
- Project Management
- Conflict Resolution
- Administration and Operations
Timeline
Surgical Scheduling Coordinator
SCL Health / Intermountain
08.2021 - Current
Patient Access Representative
UC Health
10.2020 - 08.2021
Healthcare Administration, Psychology
Southern New Hampshire University
Associate of Applied Science - Healthcare Administration
Front Range Community College