Cortney Eison
San Jose,California
Overview
8
8
years of professional experience
Work History
Level 4 Audio Visual Support Engineer
Amazon Lab126
09.2022 - Current
- White Glove Event Support
- Room Refresh/Upgrades
- Break Fix Escalation
- Performed room upgrades using amazon resources to save the org 100k in integration and upgrade costs
- Escalation POC & break fix
- Monitor and support 1000+ UCC\AV conference spaces across Campuses as well as globally.
- System upgrades and updates
- Cisco Support admin
- Haystack Admin
- AV Room deployment, commissioning and decommissioning.
- Process client purchase orders, Process RMA’s.
Audio Visual Field Engineer| Tier 3 Support
Stanford
08.2020 - 08.2022
- Lead support engineer
- Preventative, break-fix and, commissioning.
- Show control, lighting control, and broadcast control systems.
- Installation of new systems including Crestron, Biamp, Cisco, Extron, etc.
- Tier 3 Break Fix Escalation
- Tier 2 escalation POC & break fix
- Monitor and support 600+ UCC\AV conference spaces across Stanford Redwood City and Main Campus (Palo Alto)
- System upgrades and updates
- Super Zoom Admin Support
- Super Webex Admin Support
- Cisco CUCM admin
- Netdb Admin
- AV Room deployment, commissioning and decommissioning.
- Process client PO’s, Process RMA’s.
- Identified major issues that could arise and provided solutions for these problems.
Tier 3 AV Field Support Engineer
Avidex
01.2019 - 02.2020
- Lead field support engineer for all service calls.
- Engineering of A/V and digital signage solutions.
- Internally manage A/V technicians for both new installations and service calls.
- AV/VC room Commissioning,
- Break fix and firmware updates.
- DSP configuration. (Extron, Biamp, Crestron, Qsys etc)
- Dante setup up configuration and support
- Cisco Endpoint configurations.
- Extron DSP configuration,
- Crestron DMPS configurations.
- Video wall calibration, and any other AV related task.
- Support Enterprise integration of Skype for Business, MS teams, Zoom, Zoom Rooms setup configure
Regional AV Field Service Engineer
Electrosonic
03.2016 - 10.2018
- Project Management
- Video Wall construction, configuration and break fix support ( Apple, Salesforce, PGE, SF 49ers)
- Endpoint management and monitoring (Cisco, Crestron, Apple, Fusion, Mersive Solstice)
- Supported SF 49er Draft room and Museum
- Room System Integration
- Commissioning and decommissioning
- User & Staff Team Training
- Managed Break/Fix and RMA requests as needed to maintain service levels.
- Provisioning of Cisco Endpoints (Room Kit Pro , SX80, EX90, SX20, C40, C60, C90, Etc.)
- Crestron Provisioning (TSW, CP3, TX-201C and DM-100C)
Education
Bachelor of Arts - Fashion And Media
Academy of Art College
Atlanta, CAHigh School Diploma -
Oceana High School
Pacifica, CA06.1995
Skills
- Crestron, Extron, Cisco, Polycom, Biamp, QSYS, Shure
- Brightsign, Magicinfo, Fourwinds Wings, Poppulo
- Video systems including Vaddio, BlackMagic Design, AVID, Cisco, RGB Spectrum, Logitech
- Cisco and Crestron room reservation hardware/software
- Live Streaming services (OBS, Twitch, Akami, Ustream, Livestream)
- Project management for AV integration
- Expert on Windows and Mac OSX
- Crestron touch panel and GUI design
- Basic Crestron SIMPL programming, Extron Global Configurator, Biamp Tesira, DMX control, Universal remote and generic IR programming
- Digital Signage server and Content Management (Poppulo, Web DT, RPi Digital Signage)
- Design and drafting within Microsoft Visio, AutoCAD
- Proficient in MS Office, Adobe Suite, , Slack , Microsoft Project
- Adobe Suite (Photoshop, Premiere, After Effects, Adobe Media Encoder)
Timeline
Level 4 Audio Visual Support Engineer
Amazon Lab126
09.2022 - Current
Audio Visual Field Engineer| Tier 3 Support
Stanford
08.2020 - 08.2022
Tier 3 AV Field Support Engineer
Avidex
01.2019 - 02.2020
Regional AV Field Service Engineer
Electrosonic
03.2016 - 10.2018
Bachelor of Arts - Fashion And Media
Academy of Art College
High School Diploma -
Oceana High School