Overview
Work History
Education
Skills
Timeline
Generic

Cortney Eison

San Jose,California

Overview

8
8
years of professional experience

Work History

Level 4 Audio Visual Support Engineer

Amazon Lab126
09.2022 - Current
  • White Glove Event Support
  • Room Refresh/Upgrades
  • Break Fix Escalation
  • Performed room upgrades using amazon resources to save the org 100k in integration and upgrade costs
  • Escalation POC & break fix
  • Monitor and support 1000+ UCC\AV conference spaces across Campuses as well as globally.
  • System upgrades and updates
  • Cisco Support admin
  • Haystack Admin
  • AV Room deployment, commissioning and decommissioning.
  • Process client purchase orders, Process RMA’s.

Audio Visual Field Engineer| Tier 3 Support

Stanford
08.2020 - 08.2022
  • Lead support engineer
  • Preventative, break-fix and, commissioning.
  • Show control, lighting control, and broadcast control systems.
  • Installation of new systems including Crestron, Biamp, Cisco, Extron, etc.
  • Tier 3 Break Fix Escalation
  • Tier 2 escalation POC & break fix
  • Monitor and support 600+ UCC\AV conference spaces across Stanford Redwood City and Main Campus (Palo Alto)
  • System upgrades and updates
  • Super Zoom Admin Support
  • Super Webex Admin Support
  • Cisco CUCM admin
  • Netdb Admin
  • AV Room deployment, commissioning and decommissioning.
  • Process client PO’s, Process RMA’s.
  • Identified major issues that could arise and provided solutions for these problems.

Tier 3 AV Field Support Engineer

Avidex
01.2019 - 02.2020


  • Lead field support engineer for all service calls.
  • Engineering of A/V and digital signage solutions.
  • Internally manage A/V technicians for both new installations and service calls.
  • AV/VC room Commissioning,
  • Break fix and firmware updates.
  • DSP configuration. (Extron, Biamp, Crestron, Qsys etc)
  • Dante setup up configuration and support
  • Cisco Endpoint configurations.
  • Extron DSP configuration,
  • Crestron DMPS configurations.
  • Video wall calibration, and any other AV related task.
  • Support Enterprise integration of Skype for Business, MS teams, Zoom, Zoom Rooms setup configure

Regional AV Field Service Engineer

Electrosonic
03.2016 - 10.2018
  • Project Management
  • Video Wall construction, configuration and break fix support ( Apple, Salesforce, PGE, SF 49ers)
  • Endpoint management and monitoring (Cisco, Crestron, Apple, Fusion, Mersive Solstice)
  • Supported SF 49er Draft room and Museum
  • Room System Integration
  • Commissioning and decommissioning
  • User & Staff Team Training
  • Managed Break/Fix and RMA requests as needed to maintain service levels.
  • Provisioning of Cisco Endpoints (Room Kit Pro , SX80, EX90, SX20, C40, C60, C90, Etc.)
  • Crestron Provisioning (TSW, CP3, TX-201C and DM-100C)

Education

Bachelor of Arts - Fashion And Media

Academy of Art College
Atlanta, CA

High School Diploma -

Oceana High School
Pacifica, CA
06.1995

Skills

  • Crestron, Extron, Cisco, Polycom, Biamp, QSYS, Shure
  • Brightsign, Magicinfo, Fourwinds Wings, Poppulo
  • Video systems including Vaddio, BlackMagic Design, AVID, Cisco, RGB Spectrum, Logitech
  • Cisco and Crestron room reservation hardware/software
  • Live Streaming services (OBS, Twitch, Akami, Ustream, Livestream)
  • Project management for AV integration
  • Expert on Windows and Mac OSX
  • Crestron touch panel and GUI design
  • Basic Crestron SIMPL programming, Extron Global Configurator, Biamp Tesira, DMX control, Universal remote and generic IR programming
  • Digital Signage server and Content Management (Poppulo, Web DT, RPi Digital Signage)
  • Design and drafting within Microsoft Visio, AutoCAD
  • Proficient in MS Office, Adobe Suite, , Slack , Microsoft Project
  • Adobe Suite (Photoshop, Premiere, After Effects, Adobe Media Encoder)

Timeline

Level 4 Audio Visual Support Engineer

Amazon Lab126
09.2022 - Current

Audio Visual Field Engineer| Tier 3 Support

Stanford
08.2020 - 08.2022

Tier 3 AV Field Support Engineer

Avidex
01.2019 - 02.2020

Regional AV Field Service Engineer

Electrosonic
03.2016 - 10.2018

Bachelor of Arts - Fashion And Media

Academy of Art College

High School Diploma -

Oceana High School

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Cortney Eison