Cortney Engel-Frick
Akron
Summary
Dedicated professional with a proven track record at KBS, Dunkin’ & Walmart, excelling in customer service and maintaining high standards of cleanliness. Skilled in vacuuming floors and fostering positive customer interactions, consistently enhancing customer satisfaction. Adept at chemical handling and building rapport with patrons, I've significantly contributed to creating welcoming, clean environments and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Janitorial Worker
KBS
10.2024 - 12.2025
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Damp-mopped hard floors to clean and remove residue or spillage.
Cashier
Dunkin Donuts
02.2019 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Walmart
06.2016 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
East High School
Akron, OH06.2012
Skills
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Chemical handling
- Ceiling cleaning
- Carpet cleaning
- Trash collection
- Dust removal
- Sweeping and mopping surfaces
- Stainless steel polish application
- Tile and grout cleaning
- Drinking fountain sanitization
Timeline
Janitorial Worker
KBS
10.2024 - 12.2025
Cashier
Dunkin Donuts
02.2019 - 10.2023
Cashier
Walmart
06.2016 - 02.2019
High School Diploma -
East High School
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