Cortney Flannery
Fairborn,OH
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist/Appointment Scheduler
Pain and Spine Center
05.2023 - Current
- Administered injections
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Assisted in patient assessments, documenting medical histories and vital signs accurately.
- Supported physicians during procedures, ensuring necessary instruments and supplies were available.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/Receptionist
Dr.Alway, Balazs, and Associates
09.2020 - 05.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered allergy injections
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate Degree in Nursing - Nursing
Fortis College
09-2025
Diploma - Medical Assistant
Fortis College
Centerville, OH04-2017
High School Diploma -
Whitney M Young Job Corps
Simpsonville, KY02-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Laboratory specimen collection
- Trustworthy companion
- Valid Ohio driver's license
- Appointment setting
- Reminder calls
- Patient-focused care
- Electronic health records
- CPR
- Sterile technique
Timeline
Medical Assistant/Receptionist/Appointment Scheduler
Pain and Spine Center
05.2023 - Current
Medical Assistant/Receptionist
Dr.Alway, Balazs, and Associates
09.2020 - 05.2023
Associate Degree in Nursing - Nursing
Fortis College
Diploma - Medical Assistant
Fortis College
High School Diploma -
Whitney M Young Job Corps