Cortney Grixby
Omaha,NE
Summary
An experienced Director with a proven track record of success in program development and organizational leadership. Skilled in strategic planning, budgeting, financial management, and quality assurance. Excels at analyzing processes and implementing improvements to enhance workflow efficiency. Proven capacity to lead and develop high performing teams.
Overview
10
10
years of professional experience
Work History
Business Owner & Director of Operations
Prolific Innovative Care LLC
Omaha, NE
01.2020 - Current
- Founded Prolific Innovative Care LLC to provide community-based services for at-risk-youth.
- Developed Family Support and Gang Prevention Program, which was approved by Nebraska Juvenile Probation, establishing Prolific Innovative Care LLC as a certified provider.
- Defined, implemented, and revised operational policies and guidelines.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Provided Family Support to 46 youth between years 2021-2023 with 78% of youth completing probation successfully.
- Collaborate with other professionals (i.e., Probation Officer, Attorney, Judge, Therapist, School Staff) to establish service and care plans to meet client needs.
- Establish, review, and modify benchmarks based on goals and objectives in the business plan.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored and coordinated workflows to optimize resources.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Quality Assurance Coordinator
Apex Family Care
Omaha, NE
01.2018 - 05.2019
- Promoted to assist with development of new Home & Community-Based Services Program, for Developmentally Disabled (DD) individuals
- Worked as a team with President, Vice President, and Program Coordinator to develop program structure, policy, and procedures to successfully be granted a Provisional License to serve (DD) clients through the Department of Health and Human Services (DHHS)
- Managed the program’s Quality Assurance (QA) processes to ensure compliance with company policies and procedures, DHHS regulations, and expectations of contractual obligations
- Facilitated monthly Quality Improvement (QI) meetings to ensure focus on program improvement and quality assurance at a provider-wide level.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Achieved company-wide alignment on established standard operating procedures by providing guidance and support to all relevant stakeholders throughout the organization.
Program Director
Apex Family Care
Omaha, NE
01.2017 - 01.2018
- Promoted to manage the Day Services Program for youth in the foster care system or on probation, who couldn’t maintain in a traditional school setting
- Grew the program by 30% in first 30 days and 200% in the first 90 days, which resulted in the Day Reporting Center getting needed repair upgrades
- Developed the program structure and curriculum to teach life skills and enrichment to youth, while fostering an environment youth can feel safe
- Planned and organized programming for the summer program, including field trips, activities, breakfast, and lunch menus
- Provided direct supervision for 4 full time and 4 part time Program Facilitators
- Interviewed and trained employees for onboarding
- Completed staff performance evaluations
- Coordinated staff training and professional development.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented program evaluation systems to assess program impact.
- Monitored program performance to identify areas for improvement.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Oversaw staff schedules and assignments to handle programming demands.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Advanced community outreach efforts by forging strong relationships with local partners.
Foster Care Specialist
APEX Family Care
Omaha, NE
01.2016 - 01.2017
- Coordinated the service planning of children in foster care on a case management basis
- Provided support and training to foster parents of agency
- Made weekly home visits with foster parents to ensure the well-being of foster children
- Maintained prompt communication with case workers and other team members on progress of foster children
- Attended court hearings, team meetings, and permanency plan reviews
- Kept current and accurate client records/case files
- Completed monthly reports on youth’s goal progress
- Completion of required annual agency training.
- Advocated for the best interests of foster children during court proceedings, representing their needs effectively within the legal system.
- Improved communication between foster families and agency by maintaining regular contact and addressing concerns promptly.
- Maintained accurate records regarding each child''s history, medical information, education progress, and placement details while adhering strictly to confidentiality protocols.
- Handled crisis situations effectively by utilizing strong problem-solving skills and collaborating with supervisors when necessary.
- Provided ongoing support and guidance to foster parents, resulting in increased stability within placements.
- Served as a liaison between schools, therapists, medical professionals, and other relevant stakeholders involved in each child''s case management plan.
- Actively participated in professional development opportunities to remain current on industry trends, best practices, and changing regulations impacting foster care services.
- Assisted with family reunification efforts, facilitating successful transitions back into biological family environments when appropriate.
- Contributed to policy development within the agency, incorporating feedback from clients and staff members to enhance overall service delivery.
- Monitored case progress regularly, updating documentation and adjusting action plans as necessary to achieve optimal outcomes for all involved parties.
- Successfully managed a diverse caseload consisting of children with various needs, backgrounds, and challenges while maintaining timely communication with all parties involved.
- Fostered positive relationships between biological families and caregivers, promoting open communication channels during case management processes.
- Connected families with community resources, enabling access to vital services such as counseling, educational support, and healthcare assistance.
- Assisted in the recruitment and retention of quality foster parents by promoting agency services within the community and conducting targeted outreach efforts.
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
Teen Center Director
Ymca Of Greater Omaha
Omaha, NE
01.2014 - 01.2015
- Asked to take on additional duties and manage the Teen Center after some budget cuts occurred
- Oversaw the daily operations of the Afterschool, Schools-Out, and Summer Programs to include curriculum and activities and scheduling vendors to provide enrichment classes
- Successfully registered 54 teens for the afterschool program
- Provided meals and a snack daily, due to a partnership with Omaha Public Schools
- Developed strategic plans that aligned with organizational goals, resulting in improved program effectiveness.
- Ensured compliance with state regulations regarding licensing requirements, safety protocols, and other guidelines applicable to youth-serving facilities.
- Fostered a culture of continuous improvement by soliciting feedback from teens, staff, volunteers, and community partners about their experiences with the Teen Center.
- Secured grant funding for special projects by collaborating with stakeholders on proposals and presentations.
- Provided ongoing professional development opportunities for staff members to enhance their skills as youth advocates in a supportive environment.
- Implemented effective conflict resolution strategies to address any behavioral issues or interpersonal conflicts among participants.
- Managed daily operations of the Teen Center, ensuring efficient use of resources and adherence to budgets.
- Increased attendance rates at the Teen Center through targeted outreach efforts and community partnerships.
- Enhanced Teen Center programming by developing and implementing diverse activities tailored to participants'' interests and needs.
- Strengthened relationships with local schools, businesses, and organizations to enhance community engagement opportunities for teens.
- Supported academic achievement by offering tutoring services in various subjects as needed.
- Assessed the needs of individual teens within the center''s population to provide personalized support when necessary.
- Established a safe and inclusive environment for all youth, promoting open communication and mutual respect among participants.
- Maintained accurate records of participant attendance, program offerings, and other data relevant to grant reporting and evaluation efforts.
- Organized educational workshops for teens on topics such as college preparation, career exploration, and personal development.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Partnered with a community leader to pilot teen dance parties every other Saturday to give teens a safe place to hang out with positive peers.
- Coordinated field trips and off-site outings that exposed teens to new experiences while fostering camaraderie among participants.
Youth Sports Director
Ymca Of Greater Omaha
Omaha, NE
01.2014 - 01.2015
- Planned, prepared, and implemented youth sports programs for 600 flag football, 900 soccer, 1200 basketball, and 850 baseball youth, grades pre-school to 12th Grade at the Maple Street & Butler Gast YMCA locations
- Recruited nearly 300 volunteer coaches for the different sports we provided
- Managed and scheduled 60 plus referees for different sports yearly, and 5 Site Supervisors
- Managed the fiscal operations of budget development, modifications, and the tracking of program expenditures for the nearly $350,000 youth sports budget
- Implemented marketing strategies for the growth of program participants
- Collaborated with other staff members on the planning and execution of special events such as tournaments or camps.
- Led regular meetings with coaching staff to discuss team goals, progress updates, and any pertinent issues requiring attention or resolution.
- Implemented innovative marketing strategies to increase visibility of the youth sports program within the community.
- Managed budgets responsibly, allocating resources efficiently for equipment purchases, facility rentals, and other program needs.
- Facilitated communication between coaches, players, parents, and administrators to address concerns or issues in a timely manner.
- Monitored and evaluated program performance to determine value and quality.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Provided public presentations to assist with fundraising.
- Developed strong relationships with local schools and community organizations to promote youth sports participation.
Education
B.S. Business Adminstration -
University of Nebraska-Lincoln
08.2004 - 5 2008
Skills
Program AdministrationManagementFundraisingLeadership
Financial Management
Business Planning
Strategic Planning
Business Administration
Coaching and Mentoring
Awards
- Brooke Berringer Citizenship Award
- Tom Novak Award
- Big 12 All Academic 1st Team Selection
Timeline
Business Owner & Director of Operations
Prolific Innovative Care LLC
01.2020 - Current
Quality Assurance Coordinator
Apex Family Care
01.2018 - 05.2019
Program Director
Apex Family Care
01.2017 - 01.2018
Foster Care Specialist
APEX Family Care
01.2016 - 01.2017
Teen Center Director
Ymca Of Greater Omaha
01.2014 - 01.2015
Youth Sports Director
Ymca Of Greater Omaha
01.2014 - 01.2015
B.S. Business Adminstration -
University of Nebraska-Lincoln
08.2004 - 5 2008