Cortney Hambleton
Old Republic Bitco
Davenport,IA
24
Years of experience
1
Certificate
Solutions-oriented insurance professional with strong ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success. Looking to transition to a new position where a positive impact can be made on my team and company while I continue to learn and grow.
Work History
Supervisor - Underwriting Operations
2 Years 6 Months- Monitored workflow processes and daily operations to ensure compliance with company, ISO, and NCCI rules and rating procedures as well as internal SLAs.
- Hiring, training, and developing new and existing team members
- Continuous development of staff skills through training, resulting in improved performance and career growth opportunities.
- Tracked team attainment and error rates, implementing targeted coaching and training to promote adherence to company and departmental expectations.
- Cross-functional collaboration with Regulatory Compliance, Testing, IT, program and line of business managers, and Underwriting staff to ensure proper policy construction and accurate processing of account issuances and subsequent transactions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Fostered a culture of continuous improvement, encouraging the team to suggest process enhancements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Remained curious and motivated to constantly grow and learn more about the commercial insurance industry and insurance operations.
Insurance Rater
1 Year- Collaborated with underwriters to ensure compliance with underwriting guidelines and company policies.
- Assisted in resolving discrepancies in policy construction, new business requests, and/or subsequent transaction requests through detailed analysis and communication with underwriters and Underwriting staff.
- Ensured timely completion of rating assignments, maintaining high standards of accuracy and consistency and adherence to internal SLAs.
- Assisted in training new hires.
- Promptly and accurately documented the underwriting file to maintain an appropriate audit trail.
- Remained curious and motivated to constantly grow and learn more about the commercial insurance industry.
Marketing Manager
7 Months- Maintained customer accounts via proprietary CRM software.
- Utilized Excel to document and track lead generation information.
- Acquisition of new business via cold calls and selling to walk-in customers
- Created and managed social media accounts to increase brand engagement.
Official Court Reporter
2 Years 9 Months- Created and preserved the official verbatim record via advanced stenographic means.
- Preserved party confidentiality.
- Drafted jury instructions and court orders at the direction of District and Associate Court judges.
- Utilized electronic document management system to file transcripts and other required documentation.
- Legal, medical, and other technical research to ensure accurate transcription of expert witness testimony.
- Delivered verbatim transcripts in an accurate and timely manner pursuant to Iowa statute and NCRA Code of Ethics.
Freelance Court Reporter/Owner
3 Years 10 Months- Developed company branding and marketing.
- Scheduled proceedings.
- Placed witnesses under oath.
- Marked and maintained exhibits.
- Created and preserved the official verbatim record via advanced stenographic means.
- Preserved party confidentiality.
- Legal, medical, and other technical research to ensure accurate transcription of expert witness testimony.
- Delivered verbatim transcripts in an accurate and timely manner pursuant to Iowa, Illinois, and Federal statute and NCRA Code of Ethics.
Official Court Reporter
6 Years 8 Months- Created and preserved the official verbatim record via advanced stenographic means.
- Preserved party confidentiality.
- Drafted jury instructions and court orders at the direction of District and Associate Court judges.
- Legal, medical, and other technical research to ensure accurate transcription of expert witness testimony.
- Delivered verbatim transcripts in an accurate and timely manner pursuant to Iowa statute and NCRA Code of Ethics.
Freelance Court Reporter
4 Years 6 Months- Created and preserved the official verbatim record via advanced stenographic means.
- Preserved party confidentiality.
- Placed witnesses under oath.
- Legal, medical, and other technical research to ensure accurate transcription of expert testimony.
- Delivered verbatim transcripts in an accurate and timely manner pursuant to Iowa and Illinois statute and NCRA Code of Ethics.
Freelance Court Reporter
2 Years 1 Month- Created and preserved the official verbatim record via advanced stenographic means.
- Preserved party confidentiality.
- Placed witnesses under oath.
- Legal, medical. and other technical research to ensure accurate transcription of expert testimony.
- Delivered verbatim transcripts in an accurate and timely manner pursuant to Iowa statute and NCRA Code of Ethics.
Skills
Compliance audit trail management and business process documentation
Regulatory compliance
Process development and optimization
Workflow management
Cross-functional collaboration
Employee hiring
training
and development
Analytical thinking and problem solving
Detail-oriented oversight
Adaptability and flexibility
Excellent verbal and written communication skills
Timeline
Supervisor - Underwriting Operations
Old Republic Bitco
02.2024 - CurrentRead More
Insurance Rater
Old Republic Bitco
02.2023 - 02.2024Read More
Marketing Manager
Fsbohomes
07.2022 - 02.2023Read More
Official Court Reporter
State Of Iowa, Judicial Branch
05.2019 - 02.2022Read More
Freelance Court Reporter/Owner
Kilby Reporting, Inc.
07.2015 - 05.2019Read More
Official Court Reporter
State Of Iowa, Judicial Branch
11.2008 - 07.2015Read More
Freelance Court Reporter
Huney - Vaughn Court Reporters
05.2004 - 11.2008Read More
Freelance Court Reporter
Kool & Nygren, Inc.
03.2002 - 04.2004Read More
Kaplan College
Associate of Applied Science from Court Reporting
Read More
Education
Associate of Applied Science - Court Reporting
- Dean's List
Certification
- Energy Risk and Insurance Specialist (In Progress)