Cortney Hawk

I am currently in training to become a Certified Nursing Assistant. Upon completion of the training class I will be able to take the National Nurse Aide Assessment Program (NNAAP) Exam.

• Answered incoming calls from members and identified the type of assistance needed such as benefits and eligibility, financial accounts, claims, prior authorizations, etc.
• Researched medical and pharmacy claims to ensure the correct benefit was applied; Adjusted claims as needed.
• Performed provider outreaches to resolve claim and billing related issues.
• Assisted members in navigating myuhc.com to become self-sufficient; Troubleshooted login issues.
• Trained and mentored new hires and other colleagues.

• Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
• Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
• Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
• Managed and executed payroll processing ensuring accuracy.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.