Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortney Hawk

Princeton

Summary

Driven professional with extensive experience in customer support and medical claims processing. Proven ability to assist patients in navigating their health benefits while training team members on best practices. Eager to leverage strong advocacy skills to improve patient outcomes.

Overview

22
22
years of professional experience

Work History

Certified Nursing Assistant In Training

Mercer Healthcare
Bluefield
04.2025 - 06.2025
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
  • Documented patient information accurately in electronic health records systems.
  • Supported nurses in providing direct patient care during shift assignments as needed.
  • Monitored vital signs and reported changes to the healthcare team.
  • Collaborated with team members to ensure quality patient care delivery.

Elite Benefit Advocate

United Healthcare
Greensboro
09.2016 - 04.2025
  • Coordinated communication between members and healthcare providers for streamlined support.
  • Assisted members in understanding and accessing health benefits and services.
  • Trained new team members on procedures for handling member inquiries effectively.
  • Processed medical claims using industry-standard software and tools.
  • Educated patients on their benefits and the claims process as needed.

Assistance Manager

Carolina Pottery
Bluefield
05.2003 - 09.2006
  • Managed daily operations to ensure efficient customer service and product availability.
  • Oversaw staff scheduling to optimize workforce efficiency and meet business demands.
  • Trained new employees on company policies, customer engagement, and product knowledge.
  • Coordinated inventory management processes to maintain stock levels and accuracy.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Practical Nursing

Mercer County Technical Education Center
Princeton, West Virginia
08-2026

Practical Nursing

Mercer County Technical Education Center
Princeton, West Virginia
08-2010

Dental Assisting

Mercer County Technical Education Center
Princeton, West Virginia
06-2009

Skills

  • Patient care
  • Electronic health records
  • Team collaboration
  • Customer support
  • Medical claims processing
  • Employee training
  • Patient advocacy
  • Effective communication

Timeline

Certified Nursing Assistant In Training

Mercer Healthcare
04.2025 - 06.2025

Elite Benefit Advocate

United Healthcare
09.2016 - 04.2025

Assistance Manager

Carolina Pottery
05.2003 - 09.2006

Practical Nursing

Mercer County Technical Education Center

Practical Nursing

Mercer County Technical Education Center

Dental Assisting

Mercer County Technical Education Center
Cortney Hawk