Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Cortney Hirst

Cortney Hirst

Rome

Summary

Results-driven professional with experience in leadership and project management. Skilled in team collaboration, strategic planning, and process optimization. Adaptable and reliable, with strong focus on achieving measurable outcomes. Proficient in communication, problem-solving, and fostering cohesive work environment.

Overview

7
7
years of professional experience

Work History

Associate Lead With Keys

PetSmart
12.2023 - Current
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
  • Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.

Travel Agent

Enchanted Paradise Travel
08.2022 - 01.2025
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Followed up with customers to increase customer service with travel plans.

Pet Care Associate

PetSmart
01.2023 - 12.2023
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.

Bartender

The Corral
08.2018 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Customer Service Associate

Lowe's Home Improvement
09.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Team Member

Pet Supplies Plus
10.2020 - 03.2021
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Bachelor of Science - Equine Business

Morrisville State College
Morrisville, NY
03.2018

Associate of Science - Equine Science and Management

Morrisville State College
Morrisville, NY
03.2016

Skills

  • Store operations
  • Customer service and assistance
  • Strong multitasking
  • Computer skills
  • Cash handling proficiency
  • High volume environments
  • Clear and effective communication
  • Highly reliable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate Lead With Keys

PetSmart
12.2023 - Current

Pet Care Associate

PetSmart
01.2023 - 12.2023

Travel Agent

Enchanted Paradise Travel
08.2022 - 01.2025

Customer Service Associate

Lowe's Home Improvement
09.2021 - 02.2022

Team Member

Pet Supplies Plus
10.2020 - 03.2021

Bartender

The Corral
08.2018 - 05.2023

Bachelor of Science - Equine Business

Morrisville State College

Associate of Science - Equine Science and Management

Morrisville State College

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Cortney Hirst