Cortney Hughes

Advanced Service Technician

Comcast, Xfinity

01.2007 - Current

Demonstrated to customers proper methods for operating equipment after it had been installed.
Adhered to safety protocols and policies to reduce workplace hazards.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Participated in ongoing training programs to stay current with industry advancements and maintain technical proficiency in all aspects of cable technology.
Reduced callbacks by diligently testing all installed equipment before leaving job sites, ensuring optimal functionality from the outset.
Maintained high levels of safety by adhering to company protocols and industry regulations during all service calls.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Conducted thorough site assessments to determine optimal cable routing and equipment placement, ensuring seamless installations.
Upheld company reputation through professional appearance and conduct while interacting with customers at their homes or businesses.
Improved customer satisfaction by providing timely and efficient cable installation and troubleshooting services.
Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Collaborated with other workers and customers to resolve issues of deficient communications connections.
Educated customers on proper usage of equipment, reducing the need for follow-up visits due to user errors or misconceptions.
Demonstrated adaptability by effectively working with diverse clientele, tailoring communication style and technical explanations according to individual needs.
Researched and evaluated new technologies for use in cabling and telecommunications systems.
Achieved high levels of customer satisfaction through consistent demonstration of expertise, reliability, and commitment to exceptional service standards.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Coordinated with customers to meet needs and requirements swiftly and to high standards.
Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Consistently met deadlines for scheduled appointments, ensuring maximum productivity without sacrificing quality of workmanship.
Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Optimized network performance by expertly configuring modem settings according to individual client requirements.
Provided training on use, troubleshooting, and calibration of equipment.
Provided valuable feedback to management regarding potential improvements in service delivery or equipment design, contributing to the continuous improvement of the organization.
Increased client retention rate with exceptional customer service skills and prompt resolution of concerns or complaints.
Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Contributed to a positive team environment by assisting colleagues with difficult tasks when needed, fostering strong professional relationships among staff members.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Organized and detail-oriented with a strong work ethic.
Worked well in a team setting, providing support and guidance.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to learn quickly and adapt to new situations.
Gained strong leadership skills by managing projects from start to finish.
Resolved problems, improved operations and provided exceptional service.
Passionate about learning and committed to continual improvement.

Summary

Overview

Work History

Advanced Service Technician

Education

High School Diploma -

Skills

Timeline

Advanced Service Technician

High School Diploma -

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