Cortney Hutchens
Torrance,CA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Lead
SpaceX
Torrance , CA
08.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and processes.
- Provided feedback to team members on strategies to enhance performance and ensure internal and external Hospitality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified inefficiencies in the operation by simplifying daily processes.
- Effectively communicate operational needs to the staff. As well as delegating tasks, setting priorities and working on a development plans.
- Effectively uses Teams, Outlook, Excel and Word, to support daily operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with health and safety regulations in the Batista cafes and dining areas.
- Created a healthy work culture and maintained positive and productive atmosphere to enhance employee and customer experiences.
Assistant Manager
The Coffee Bean & Tea Leaf
Torrance, CA
01.2020 - 06.2023
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for a 20 member team. Facilitated coverage to meet demand. Conducted job interviews and employee evaluations.
Barista 2
SpaceX
Torrance
10.2021 - 08.2022
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Supported highest standards of conduct and service to support company reputation.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Training Shift Supervisor
The Coffee Bean & Tea Leaf
Torrance, CA
03.2015 - 01.2020
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Coordinated shift-based inventory receiving, auditing and restocking.
Education
High School Diploma -
West High School
Torrance, CA06.2012
Sociology
El Camino College
Torrance, CASkills
- Employee training
- Operational efficiency
- Health and safety compliance
- Process improvement
- Communication skills
- Reliability and punctuality
- Interpersonal communication
Certification
- California Food Handlers Certification
Accomplishments
- Supported operations at Hawthorne during special events at Vandenberg for VIP launch events.
- Curated and help run Coffee Classes for Hawthorne employees. Included set-up and break down of all equipment. Educated employees on coffee processes and brewing methods.
- Supported offsite training for baristas at the Cape.
- Collaborated and sat in on multiple interviews of food service employees.
Timeline
Hospitality Lead
SpaceX
08.2022 - Current
Barista 2
SpaceX
10.2021 - 08.2022
Assistant Manager
The Coffee Bean & Tea Leaf
01.2020 - 06.2023
Training Shift Supervisor
The Coffee Bean & Tea Leaf
03.2015 - 01.2020
High School Diploma -
West High School
Sociology
El Camino College