Cortney Jent
Mousie,KY
Summary
Dynamic professional with extensive experience at Loretto Foodland, excelling in customer service and inventory management. Proven track record in enhancing operational efficiency and mentoring staff, resulting in improved team performance and customer satisfaction. Skilled in cash handling accuracy and fostering strong relationships, ensuring a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Key Holder
Loretto Foodland
08.2019 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Loretto Foodland
08.2019 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate Of Arts And Sciences - Human Services
Elizabethtown Community And Technical College
Elizabethtown, KY05.2027
GED
Kentucky Adult Education
Hindman, KY02.2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Staff training and development
- Alarm systems
- Team training and development
- Inventory monitoring
- Team member development
- Product ordering
- Drawer counting
- Opening and closing coordination
- Relationship building
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Team building and motivation
- Inventory management
Timeline
Key Holder
Loretto Foodland
08.2019 - 03.2025
Assistant Manager
Loretto Foodland
08.2019 - 03.2025
Associate Of Arts And Sciences - Human Services
Elizabethtown Community And Technical College
GED
Kentucky Adult Education
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