Cortney Johnson
Shreveport,LA
Summary
Dynamic professional with extensive experience in customer service and cash handling at Home Depot. Proven ability to enhance customer experiences through effective communication and inventory management. Recognized for training staff and optimizing operations, contributing to a positive work environment and improved service quality. Committed to safety compliance and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Pro Sales Associate
Home Depot
01.2023 - 11.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Demonstrated efficient cash handling and point-of-sale operations.
- Oversaw store organization and upheld product display standards to enhance customer experience.
- Collaborated with team members to enhance customer service experiences.
Cashier
Chevron
01.2022 - 11.2022
- Managed cash drawer, ensuring balanced register at the end of each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on company policies and procedures.
- Maintained a clean and organized checkout area to enhance customer experience.
- Utilized inventory management systems to track stock levels for merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Circle K
04.2019 - 12.2021
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and inform promotional strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Private Sitter
Sincere Client Care
02.2017 - 08.2020
- Supervised and ensured individualized care and attention to children, prioritizing their safety and well-being across diverse settings.
- Designed and implemented engaging activities to enhance social skills and emotional development in children.
- Cultivated effective communication channels with parents to discuss child progress and daily activities.
- Oversaw daily scheduling of meal times, nap times, and recreational activities to promote structure and routine.
- Facilitated support for disabled clients to enhance independence and overall well-being.
- Oversaw patient health status monitoring and documented progress to ensure care team remained informed.
- Oversaw medication management to identify interactions and necessary adjustments for optimal health outcomes.
- Ensured safety, cleanliness, and familiarity in patient's home environment.
- Assessed patient behavior and condition, documenting and communicating new or unusual issues to healthcare providers and family members.
- Facilitated initiatives to reduce feelings of isolation and restore personal freedom in patients experiencing physical and mental health decline.
Driver, Warehouse Orders
Hardware Distribution Warehouses
2015 - 2019
- Operated delivery vehicles to transport warehouse orders efficiently and safely.
- Collaborated with warehouse staff to ensure accurate order picking and timely dispatch.
- Conducted routine vehicle inspections to maintain safety standards and compliance.
- Assisted in training new drivers on best practices for order delivery and safety protocols.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
Driver
Crete Carrier
2014 - 2015
- Ensured timely delivery of goods to various destinations, maintaining compliance with traffic regulations.
- Monitored vehicle performance and conducted regular inspections to ensure safety and reliability.
- Assisted in route planning to optimize fuel efficiency and reduce delivery times.
- Maintained accurate records of deliveries, mileage, and vehicle maintenance logs.
Driver
CRST Expedited
2013 - 2014
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Trained new drivers on company policies and best practices for safe driving and customer interaction.
- Implemented improvements in logistics processes, enhancing overall operational efficiency within the team.
- Collaborated with dispatch teams to coordinate schedules and prioritize urgent deliveries effectively.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Maintenance Crew Member
Petro Truck Stop
2010 - 2013
- Performed routine inspections of equipment and structures to identify maintenance needs.
- Executed preventive maintenance tasks to ensure operational efficiency and equipment longevity.
- Collaborated with team members to troubleshoot and resolve mechanical issues promptly.
- Utilized power tools and hand tools to complete repair and maintenance projects effectively.
- Led initiatives to enhance facility cleanliness, contributing to improved workplace safety standards.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Education
Associate of Arts - Certified Nursing Assisting
Remington College
Shreveport, LA06.2011
High School Diploma -
Huntington High
Shreveport, LA05.2010
Skills
Customer service
Timeline
Pro Sales Associate
Home Depot
01.2023 - 11.2025
Cashier
Chevron
01.2022 - 11.2022
Assistant Manager
Circle K
04.2019 - 12.2021
Private Sitter
Sincere Client Care
02.2017 - 08.2020
Driver, Warehouse Orders
Hardware Distribution Warehouses
2015 - 2019
Driver
Crete Carrier
2014 - 2015
Driver
CRST Expedited
2013 - 2014
Maintenance Crew Member
Petro Truck Stop
2010 - 2013
Associate of Arts - Certified Nursing Assisting
Remington College
High School Diploma -
Huntington High