Cortney Keppler

· Facilitate planning, scheduling, and coordination of outpatient procedures at multiple facilities

· Streamlined coordination by creating and implementing procedure tracking status log via Excel and converted all applicable paper resources into spreadsheets

· Provide patient education with pre- and post-op surgical requirements with quick return time to address all questions and concerns

· Verify insurance coverage and obtain pre-authorizations, exhaust all opportunities until completion if initially denied

· Elucidate benefit details to patients for understanding of their financial expectations

· Liaison for surgeon, patients, insurance companies, outside physicians and schedulers

· Assist surgeon with exam room supply stock as well as turnover eg set up and clean up for in-office procedures including biopsy send-outs, etc

· Manage office logistics by assisting front desk including reception calls, office appointment scheduling, patient inquiries, collecting payments, maintaining files including off-site storage unit

• Oversee department's daily activities to ensure goals are being met within compliance and HIPAA guidelines
• Develop processes and procedures to assure high-quality department productivity
• Collect and analyze data to create quarterly department metrics presentation with plans to alter or implement new processes to improve insufficient areas

• Thorough and quick follow-up on all customer inquiries; communicate and facilitate with in-house teams
• Provide detailed feedback to department managers; generate account reports for sales team, general sales team support
• Facilitate the retrieval and send-out of patient materials; archiving of patient materials

• Maintain 3,000+ patient files in-house, control record volume and responsible for chart retention of a 7 physician practice
• Timely process of record requests
• Keep inventory of supplies and orders
• Handle patient calls, schedule patient appointments and collect co-pays

• Alphabetize, file and monitor patient electronic and paper medical records
• Update patient demographics and insurance information