Cortney Kerr
1915 Maryland Ave Knoxville,TN
Summary
Driven professional with a proven track record in operations management and customer engagement, notably at CarMax. Excelled in document preparation and fostering client relationships, enhancing process efficiency and service quality. Demonstrated expertise as a Notary Public and in title processing, achieving significant error reduction and client satisfaction. Skilled in balancing employee scheduling and food safety compliance, ensuring operational excellence.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Knox County School System
Knoxville , TN
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Officiant and Notary
Self-employeed
05.2022 - Current
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Maximized availability for clients by offering flexible scheduling options.
- Developed strong relationships with local businesses, promoting increased referrals for notary and officiating services within the community.
Customer Service Representative
Knox County Clerks Office
05.2018 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Business Office Manager
CarMax
05.2014 - 05.2018
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Organized and prepared tax and title documents to transfer ownership of property.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Enhanced client relationships through regular communication, updates on auction progress, and post-event follow-ups to ensure satisfaction with services provided.
Fast Food Manager
Chick-fil-A
11.2007 - 05.2014
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Education
No Degree - Psychology
The University of Tennessee - Knoxville
Knoxville, TNHigh School Diploma -
Karns High School
Knoxville, TN05.2011
Skills
- Document Preparation
- Professional and mature
- Operations Management
- Food Safety Compliance
- Customer Engagement
- Employee Scheduling
- Kitchen equipment operation and maintenance
- Notary Public
- File Management
- Title processing
- Data Entry
Timeline
Substitute Teacher
Knox County School System
02.2024 - Current
Officiant and Notary
Self-employeed
05.2022 - Current
Customer Service Representative
Knox County Clerks Office
05.2018 - 05.2022
Business Office Manager
CarMax
05.2014 - 05.2018
Fast Food Manager
Chick-fil-A
11.2007 - 05.2014
No Degree - Psychology
The University of Tennessee - Knoxville
High School Diploma -
Karns High School
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