Cortney Kinard
Greenville,SC
Summary
Dedicated customer service professional with extensive experience resolving issues, delivering exceptional customer experiences, and leading teams. Adept at leveraging interpersonal and organizational skills to exceed performance goals and drove customer satisfaction. Seeking to contribute expertise to a dynamic team focused on growth and customer success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Transcom USA
06.2023 - 11.2024
- Handled 50+ customer inquiries daily to schedule, reschedule, or cancel appointments, ensuring efficiency and satisfaction.
- Provided store-specific information, including promotions and locations details to enhance the customer experience.
- Directed escalated call to appropriate store locations for resolutions.
Customer Service Representative
Majorel
12.2022 - 06.2023
- Assisted customers with inquiries and complaints, achieving a 90% issue resolution rate within the first contact.
- Maintained and updated CRM databases with 100% accuracy for customers information and call logs.
- Processed complex orders and ensured compliance with company policies
Customer Service Cashier
Whole Foods Market Inc
10.2021 - 08.2022
- Delivered exceptional service to 100+ customers daily, assisting with product selection and order customization.
- Processed cash, check, and credit card transactions with zero discrepancies.
- Maintained operational standards during high-volume periods and fast-paced operations.
Customer Service Cashier
Lowes Home Improvement Stores
02.2021 - 08.2021
- Trained and onboarded 5+ new team members on POS operations and customer service policies.
- Managed product returns and refunds, ensuring customer satisfaction while adhering to company protocols.
- Resolved escalated customer complaints with professionalism and empathy.
Customer Service Cashier
JCPenney
06.2018 - 08.2019
- Provided tailored recommendations to customers, boosting sales 10% over 6-month period.
- Maintained accurate records of customer transactions and supported inventory managment efforts.
- Executed opening and closing proceduress efficiently, ensuring store readiness.
Education
GED -
Mauldin High
Greenville, SC05-2019
Skills
- Training and Development
- Customer Relationship Management Systems
- Credit Payment Processing
- Fleet Dispatching and Coordination
- Microsoft Office Suite and Google Workspace
- Conflict Resolution and Crisis Management
- Time Management and Flexibility
- Data Entry and Documentation Accuracy
Timeline
Customer Service Representative
Transcom USA
06.2023 - 11.2024
Customer Service Representative
Majorel
12.2022 - 06.2023
Customer Service Cashier
Whole Foods Market Inc
10.2021 - 08.2022
Customer Service Cashier
Lowes Home Improvement Stores
02.2021 - 08.2021
Customer Service Cashier
JCPenney
06.2018 - 08.2019
GED -
Mauldin High
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