Cortney Kuntz
Slatington,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sr Rep, Customer Service OCR
Omnicare, A CVS Health
08.2017 - Current
- Performed comprehensive audits on quality assurance services
- Demonstrated skill in de-escalating calls and facilitating resolutions.
- Contributed to the development of a knowledgeable and versatile workforce.
- Demonstrated exceptional proficiency in managing research ticket assistance along with MyOmniview inquiries and tasks related to HIPAAs, Price Matches, Customer Service DX as well as OASIS.
Customer Service Representative
Omnicare, A CVS Health
Allentown, PA
03.2016 - 08.2017
- Ensured high-quality customer support.
- Assisted customers with general questions regarding prescriptions and payment invoices while working in the inbound call queue.
- Achieved exceptional results in meeting and exceeding monthly targets for quality assurance and productivity.
- Provided prompt and satisfactory resolutions to customer or resident pharmacy issues via various communication methods such as phone, email, written correspondence, and fax.
Billing Support Specialist
Omnicare, A CVS Health
Allentown, PA
08.2015 - 03.2016
- Efficiently organized queue by triaging incoming faxes and data management e-mails via perceptive content.
- Managed scanning and organizing USPS mail in perceptive content, while handling returns and deceased items.
- Covered front desk operations for CBC.
- Contributed to the mailing process for facility billing.
Education
High School Diploma -
Northern Lehigh High School
Slatington, PA06-2007
Nursing Assistant -
Lehigh Career & Technical Institute
Schnecksville, PA06-2007
Skills
- Adaptability and Flexibility
- Time Management
- Quality Assurance
- Positive and professional
- Effective Communication
- Processes and procedures
- Complex Problem-Solving abilities
- Multitasking
Timeline
Sr Rep, Customer Service OCR
Omnicare, A CVS Health
08.2017 - Current
Customer Service Representative
Omnicare, A CVS Health
03.2016 - 08.2017
Billing Support Specialist
Omnicare, A CVS Health
08.2015 - 03.2016
High School Diploma -
Northern Lehigh High School
Nursing Assistant -
Lehigh Career & Technical Institute
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