Cortney Lotz
Anchorage,AK
Summary
I have found a strong love in the medical field. Im looking to get more experience to add to my career line. I am currently enrolled in nursing school and love learning new things.
Personable Medical Assistant bringing 4 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Hillside Family Medicine LLC
Anchorage, AK
06.2019 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Manager
Sunsation Tanning Salon
Anchorage, AK
03.2016 - 04.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT08-2026
Skills
- HIPAA Compliance
- Phlebotomy
- Patient Flow Management
- Payment Collection
- Data Entry
- Medical Terminology
- Procedure Assistance
- Patient Scheduling
- Patient-focused care
- Proper sterilization techniques
- Understands medical procedures
Affiliations
- Hiking
- Reading
- Walks
- Biking rides
Accomplishments
- Dependable through anything
- Varsity Gymnast for 4 years
Timeline
Medical Assistant
Hillside Family Medicine LLC
06.2019 - 02.2024
Manager
Sunsation Tanning Salon
03.2016 - 04.2019
Bachelor of Science - Nursing
Nightingale College
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