Cortney Manser
Jackson,MI
Summary
Dedicated employee providing quality customer service for complete satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effective solutions. Excellent problem solving skills combined with a superior knowledge of proper protocols, safety standards and the general customer service industry.
Overview
7
7
years of professional experience
Work History
Waitress
Olive Garden
Jackson, USA
10.2019 - Current
- Train new employees on the policies, protocols, and standards of the workplace.
- Interacting with many people throughout the day and communicating properly to ensure my guests get exactly what they want, every time.
- Have a complete understanding and knowledge of any questions or concerns about our dishes, allergies, and dietary needs.
- Give great customer service in any situation, and build long-lasting relationships with my guests.
- Meeting goals established by management, for example, ensuring that 5% of my total sales were bar beverages, and 10% were appetizer sales.
- Enforced safety guidelines for employees and patrons of the restaurant.
Medical Scribe
Scribeamerica
Jackson, MI
03.2018 - 09.2019
- Assisted physicians in patient care in multiple different offices, including family practice, walk-in clinics, and specialty clinics.
- Transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
Education
Some College (No Degree) - Emergency Medicine
Jackson College
Jackson, MISkills
- Advanced Sales Methods
- Point of sale (POS) system operations
- Conflict Resolution Skills
- Medical terminology proficiency
- Electronic health records management
- Analytical Problem Solving
- Data entry expertise
- HIPAA compliance
- Technical Documentation
References
References available upon request.
Timeline
Waitress
Olive Garden
10.2019 - Current
Medical Scribe
Scribeamerica
03.2018 - 09.2019
Some College (No Degree) - Emergency Medicine
Jackson College
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