Cortney Morris
Colorado Springs,CO
Summary
Highly-motivated candidate with strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking and reliable with extensive customer service experience. Devoted to giving every customer a positive and memorable experience. Organized and dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I have been out of the traditional workforce for quite a while raising children and managing a home, and am excited and highly motivated to start building a career and utilizing the skills and talents acquired through various work and life experiences.
Overview
29
29
years of professional experience
Work History
Furniture Refinisher/Owner
Cortney's Cottage
Colorado Springs, CO
01.2020 - Current
- Refinished furniture with high-quality finishes through careful application of compounds such as stain, oil, and paint.
- Interacted well with customers to build connections and nurture relationships.
- Drafted estimates and invoices.
- Frequently studied market to keep abreast of new industry trends and to determine optimal pricing of goods.
Stay At Home Mom/Homemaker
Morris Family
Colorado Springs, CO
12.2002 - Current
- Managed household expenses.
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
Supervisor
All In One Information
Sunrise, FL
01.2001 - 12.2002
- Supervised team of surveyors and instructed on use of company software.
- Trained new surveyors in conducting scripted interviews to complete questionnaires conducted via telephone.
- Developed training, task, and process guidelines and communicated clear and concise directions to surveyors.
- Trained and coached new recruiters to improve individual's interviewing capabilities.
Veterinary Receptionist
Cornwallis Road Animal Hospital
Raleigh, NC
11.1999 - 11.2000
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Office Administrator
Carriage Auto Body Shop
01.1998 - 10.1999
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Provided clerical support, addressing routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
Customer Service Specialist
Pleasure Time Reader Service
08.1996 - 12.1997
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Cosmetics Counter Associate
Merle Norman Cosmetics Studio
12.1994 - 08.1996
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor Of Arts - Psychology
Florida Atlantic University
Boca Raton, FL06.2017
Skills
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Excellent Attention to Detail
- Positive Attitude
- Relationship Building
- Customer Service
- Conflict and Issue Resolution
Timeline
Furniture Refinisher/Owner
Cortney's Cottage
01.2020 - Current
Stay At Home Mom/Homemaker
Morris Family
12.2002 - Current
Supervisor
All In One Information
01.2001 - 12.2002
Veterinary Receptionist
Cornwallis Road Animal Hospital
11.1999 - 11.2000
Office Administrator
Carriage Auto Body Shop
01.1998 - 10.1999
Customer Service Specialist
Pleasure Time Reader Service
08.1996 - 12.1997
Cosmetics Counter Associate
Merle Norman Cosmetics Studio
12.1994 - 08.1996
Bachelor Of Arts - Psychology
Florida Atlantic University
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