Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cortney Moss

Glenville,WV

Summary

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Compassionate Home Health Aide with background in providing personal care and hygiene assistance to elderly, disabled, and those recovering from surgeries or illnesses. Strong understanding of safety protocols, medication administration, and health education for patients' families. Notable for ability to create comfortable environments while maintaining patient dignity and confidentiality. Demonstrated impact in improving patient well-being through consistent delivery of empathetic care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Compassionate Foster Care Provider with background in child and family services. Possess strong skills in crisis management, communication, and creating safe environments for children of various ages. Have consistently provided stable homes for individuals in need while facilitating personal growth and development. Recognized for ability to work effectively under pressure and maintain professionalism during challenging situations. Skilled Cheerleading Coach well-versed in overseeing team game and competition preparation. Detail-oriented approach with an unsurpassed work ethic and focused mentality. Offering many years' experience improving student fitness, abilities, and teamwork skills while building confidence and love of the sport. Compassionate special needs caregiver with experience in providing one-on-one support to children and adults. Strengths include strong communication, patience, and a deep understanding of the emotional and physical needs of clients. Have made significant contributions to improving quality of life for individuals by developing tailored care plans based on unique needs. Demonstrated ability to create safe, nurturing environments that foster growth and overall well-being.

Overview

12
12
years of professional experience

Work History

Home Health Aide

Central Wv Aging Services
Sutton, WV
03.2023 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Home Health Aide

Public Partnerships, PPL
Morgantown, WV
04.2018 - 05.2024
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Helped client with medication self-administration.
  • Managed patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Accompanied clients to doctors' offices or on other trips outside home.

Data Entry Clerk/Sales Associate

121 direct response
Weston, WV
03.2015 - 03.2020
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Scanned documents into appropriate databases for storage purposes.
  • Followed up on pending tasks until completion.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Exceeded quality goals to support team productivity.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.

Dietary Aide/Housekeeper

William R. Sharpe Jr. Hospital
Weston, WV
01.2013 - 09.2014
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Observed special diets prescribed by physicians or nutritionists.
  • Set up trays for patients upon request.
  • Provided nutritional advice to residents and patients regarding their diet plans.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Education

High School Diploma -

Lewis County High School
Weston, Wv
05-2007

Skills

  • Client documentation
  • Patient transportation
  • Progress Documentation
  • Medication Administration
  • Care Plan Management
  • Care plan assessment
  • Behavioral Management
  • First aid and safety
  • Housekeeping
  • Chronic Disease Management
  • Case management experience
  • [State] Driver's License
  • Patient Care
  • Behavioral support
  • Community activities
  • Documentation
  • Personal Hygiene Assistance
  • Ambulation Assistance
  • Compassionate client care
  • Behavior redirection
  • Client safety and first aid

Affiliations

  • I am active in the community and volunteer my free time to coach little league cheer.
  • I have 6 children of my own who have special needs including, foster care, juvenile detention placement, chronic disease, autism, and specialized individual therapy.

References

References available upon request.

Timeline

Home Health Aide

Central Wv Aging Services
03.2023 - Current

Home Health Aide

Public Partnerships, PPL
04.2018 - 05.2024

Data Entry Clerk/Sales Associate

121 direct response
03.2015 - 03.2020

Dietary Aide/Housekeeper

William R. Sharpe Jr. Hospital
01.2013 - 09.2014

High School Diploma -

Lewis County High School
Cortney Moss