Overview
Work History
Education
Skills
Timeline
Generic

Cortney Mourelo

Warren,VT

Overview

7
7
years of professional experience

Work History

Operations Manager

BBW Holdings
12.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • I had a hand in payroll. Running and verifying it was correct.
  • I handled HR needs outside of hiring.
  • I also managed our fleet and made sure it was up to par.

Bartender

Alias Bar And Grill
11.2022 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.

Waitress

Gator Jakes
10.2017 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Associate of Arts -

Macomb Community College
Warren
06.2015

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Staff Training
  • Staff Management
  • Management
  • Operations Oversight
  • Employee Motivation
  • Policies and procedures implementation
  • Goal Setting
  • Maintaining Compliance
  • Performance Management
  • Onboarding and Orientation
  • Logistics Management
  • Incidents management
  • Warehouse Operations
  • Process improvement strategies

Timeline

Bartender

Alias Bar And Grill
11.2022 - 02.2023

Operations Manager

BBW Holdings
12.2017 - Current

Waitress

Gator Jakes
10.2017 - 01.2018

Associate of Arts -

Macomb Community College

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Cortney Mourelo