Cortney Norton
Pima,AZ
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
6
6
years of professional experience
Work History
Optician
Desert Family Vision Center
2022.07 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Phlebotomist
Mt. Graham Regional Medical Center
2018.04 - 2022.07
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
Manager
Taylor Freeze
2018.04 - 2019.06
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - General Studies, Accounting, Other Certifications
Eastern Arizona College
Thatcher, AZHigh School Diploma -
Safford High School
Safford, AZ05.2010
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Insurance Billing
- Optical orders
- Transaction Processing
Timeline
Optician
Desert Family Vision Center
2022.07 - Current
Phlebotomist
Mt. Graham Regional Medical Center
2018.04 - 2022.07
Manager
Taylor Freeze
2018.04 - 2019.06
No Degree - General Studies, Accounting, Other Certifications
Eastern Arizona College
High School Diploma -
Safford High School
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