Cortney O'Brien
Shavertown,PA
Summary
Seasoned Learning and Development Specialist with a background in creating and implementing training programs. Knowledgeable in assessing company needs, setting learning objectives, and developing relevant content for diverse industries. Strengths include strong interpersonal skills, adaptability to new technology, and ability to motivate teams towards achieving training goals. Previous work showcased significant impact on employee productivity through targeted skill enhancement initiatives.
Overview
6
6
years of professional experience
Work History
Learning and Development Specialist
Tomorrow Health
01.2022 - 06.2025
- Guided patients through understanding company services, insurance policies, and payment liabilities.
- Evaluated organizational adherence to regulations and facilitated management in addressing persistent challenges.
- Supported instructional design projects by researching new methods or technologies that can be used to improve delivery of training materials.
- Conducted post-training evaluations to measure effectiveness of instruction techniques and overall program success.
- Monitored industry trends related to workplace learning initiatives to ensure current practices are up-to-date.
- Communicated regularly with stakeholders at all levels within organization about upcoming trainings or changes in policy.
Customer Service Associate
Golden Technologies
01.2021 - 01.2022
- Responded promptly to customer inquiries about repair services and product availability.
- Analyzed and addressed customer inquiries regarding order concerns and delivery tracking
- Enhanced satisfaction through proactive needs assessment and unwavering expert support.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Developed relationships with key clients through regular contact and follow-up communication.
Customer Service Representative
AeroCare Holdings Inc
01.2019 - 12.2019
- Provided accurate and appropriate information to address questions, troubleshoot issues, and resolve complaints.
- Processed paperwork related to insurance claims, warranties and other documentation.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed and maintained positive relationships with referral sources, such as physicians, hospitals, nursing homes and other medical facilities.
Education
General Studies - Nursing
Luzerne County Community College
Nanticoke, PA01.2011
General Studies -
Dallas High School
Dallas, PA01.2010
Skills
- Stakeholder communication
- Industry trend monitoring
- Conflict resolution
- Performance improvement
- Professionalism
- Client assessment
- Data entry
- Team collaboration
- Case documentation
Accomplishments
- Leadership Award & Metric of the Month at Tomorrow Health
References
References available upon request.
Timeline
Learning and Development Specialist
Tomorrow Health
01.2022 - 06.2025
Customer Service Associate
Golden Technologies
01.2021 - 01.2022
Customer Service Representative
AeroCare Holdings Inc
01.2019 - 12.2019
General Studies - Nursing
Luzerne County Community College
General Studies -
Dallas High School
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