Cortney parker
Decatur
Summary
Compassionate Certified Nursing Assistant with expertise in patient care, HIPAA compliance, and attention to detail. Dedicated to enhancing patient satisfaction through compassionate communication and effective advocacy.
Overview
20
20
years of professional experience
Work History
Certified Nursing Assistant
Decatur Health & Rehabilitation
Decatur, AL
12.2025 - 03.2026
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
NHC HealthCare, Moulton
Moulton, AL
01.2017 - 10.2022
- Collaborated with multidisciplinary teams to enhance patient outcomes through coordinated care efforts.
- Streamlined documentation processes, improving efficiency in record-keeping and information retrieval systems.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
Service Crew Member
Exxon Mobil
Tuscumbia, AL
12.2014 - 11.2016
- Delivered exceptional customer service, ensuring positive experiences for all patrons.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Maintained cleanliness and organization of service areas to enhance operational flow.
- Assisted in training new team members on service protocols and safety standards.
- Collaborated with team members to streamline workflow during peak hours.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Implemented best practices for safety and sanitation in food handling processes.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Certified Nursing Assistant
NHC HealthCare, Moulton
Moulton, AL
09.2007 - 11.2014
- Provided compassionate patient care, assisting with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Assisted in implementing care plans, adapting strategies to meet individual patient needs effectively.
- Trained new staff on best practices for patient care and safety protocols, fostering a supportive work environment.
- Developed and maintained positive relationships with patients and families, enhancing overall satisfaction with care provided.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Waitress
S & R Catfish
Moulton, AL
01.2006 - 12.2007
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on menu items and service protocols.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly to enhance dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Nursing
Calhoun Community College
Tanner, AL05-2027
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
Timeline
Certified Nursing Assistant
Decatur Health & Rehabilitation
12.2025 - 03.2026
Certified Nursing Assistant
NHC HealthCare, Moulton
01.2017 - 10.2022
Service Crew Member
Exxon Mobil
12.2014 - 11.2016
Certified Nursing Assistant
NHC HealthCare, Moulton
09.2007 - 11.2014
Waitress
S & R Catfish
01.2006 - 12.2007
Nursing
Calhoun Community College