Cortney Phillips
Canandaigua,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Canandaigua, New York
12.2023 - Current
- Advised customers on the best ways to minimize risks associated with their assets.
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Processed payments received from clients promptly according to established procedures.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Assessed customer risk levels and recommended appropriate coverage options.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
General Manager
Dominos
Seneca Falls
09.2020 - 12.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Oversaw product development initiatives from concept through completion stages.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Certified Nursing Assistant
MSN Staffing
01.2020 - 06.2022
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported patients to treatment units, using wheelchair or stretcher.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed patients for any changes in their physical or mental condition.
- Responded quickly to emergency situations involving sudden illness or injury.
Certified Nursing Assistant
Veteran Affairs
01.2021 - 05.2021
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported patients to treatment units, using wheelchair or stretcher.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Observed patients for any changes in their physical or mental condition.
Certified Nursing Assistant
Thompson Health
01.2019 - 01.2020
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported patients to treatment units, using wheelchair or stretcher.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed patients for any changes in their physical or mental condition.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Education
Emergency Medical Technician -
FINGER LAKES COMMUNITY COLLEGE
05.2020
Certified Nursing Assistant -
FINGER LAKES COMMUNITY COLLEGE
01.2019
High School Diploma -
Canandaigua Academy
06.2014
Some College (No Degree) -
Finger Lakes Community College
Skills
- Caring Giving
- CPR/AED
- Drivers License
- Excellent Communication Skills
- Managing Schedules
- Mandated Reporter
- Lead Development
- Account Management
- Client Retention
- Meal Preparation
- Microsoft Excel
- Microsoft Word
- Office Administration
- SERV safe
- Vital Signs
- Working Under Pressure
Certification
- Caring Giving
- Certified Nursing Assistant
- CPR/AED
- Drivers License
- Excellent Communication Skills
- Managing Schedules
- Mandated Reporter
- MAST Permit
- Meal Preparation
- Microsoft Excel
- Microsoft Word
- Office Administration
- SERV safe
- Vital Signs
- Working Under Pressure
References
- Scott Lucero, 585-734-7122
- Kinley Lambert, 585-755-3034
- Halle Jordan, 585-282-9953
Timeline
Insurance Agent
State Farm
12.2023 - Current
Certified Nursing Assistant
Veteran Affairs
01.2021 - 05.2021
General Manager
Dominos
09.2020 - 12.2022
Certified Nursing Assistant
MSN Staffing
01.2020 - 06.2022
Certified Nursing Assistant
Thompson Health
01.2019 - 01.2020
Emergency Medical Technician -
FINGER LAKES COMMUNITY COLLEGE
Certified Nursing Assistant -
FINGER LAKES COMMUNITY COLLEGE
High School Diploma -
Canandaigua Academy
Some College (No Degree) -
Finger Lakes Community College