Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Cortney Reid-Slocum

Columbus,OH

Summary

Professional with strong technology and customer service skills. Adept at troubleshooting, resolving issues, and providing exceptional support. Known for effective collaboration, adaptability, and delivering results in dynamic environments. Proficient in customer database software, technical support, and communication. Reliable team player with focus on achieving client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Permanent Building Substitute Teacher

Columbus City Schools
08.2020 - 07.2024
  • As the Substitute Teacher had the responsibility to instruct students in teachers absence.
  • In the role as teacher communication and teamwork were essential with co-workers, students and parents.
  • Responsible for overseeing pupil behavior in class and other educational activities.
  • Implemented grade-level pupil lesson plans and activities as prescribed by the local school board.
  • Maintained appropriate records including checking test papers, recording grades, student assignments for homework, projects and necessary clerical work required to maintain student records.
  • Utilized technology for online learning and STEM instruction methods and materials that are most appropriate for meeting lesson objectives.

Store Cashier Clerk (part-time)

Speedway Convenience Store
07.2022 - 12.2022
  • A convenience store clerk assists providing customer service, operating the cash register, and potentially assisting with food service preparation and other tasks.
  • Store clerk maintains the store cleanliness, utilizes the emergency stop button for gas, and restocks shelves.
  • Store clerks carded customers to verify age for required products and lottery machine transactions.

Engineering Technician

Creek Technologies Company
10.2019 - 03.2020
  • Intern in the EFFECT Co-Op Experience Program is designed to provide marketable business skills and professional development.
  • Assisted in full integration into core business functions, including computer support.
  • Performed clerical duties and provided customer service to all business partners.

Academic Intern Science and Engineering (STEM)

Smithsonian Institute
05.2019 - 08.2019
  • As an intern I was stationed in Washington, D.C in IT Departments assisting in agency website maintenance.
  • Performed duties that optimized customer experience on the agency website. Engaging in experiential STEM and professional development. Also, I collaborated with various museum locations to develop websites.
  • Documented experiences in journal and presented report to Central State University STEM Department.

Office Support Clerk

Defense Contract Management Agency (DCMA)/DoD
05.2018 - 08.2018
  • Summer intern assignment working with IT on several inventory projects and completed paperwork for assignments.
  • Utilized APS software to enter logs and record inventory.
  • Organized and maintained office files for easy retrieval.
  • Communicated openly with all levels of staff for maximum transparency and approachability.
  • Pay Grade: GS-4, Series#GS-0303-04

Education

Bachelor of Science (B.S.) - Industrial Technology

Central State University
Wilberforce, OH
12.2019

Skills

  • Computer workstation setup
  • Microsoft Office
  • Computer Application installation
  • Records and database management
  • Excellent Customer Service Skills
  • Technical troubleshooting
  • Mathematics instruction
  • Verbal and written communication
  • Teamwork
  • Analytical thinking

Affiliations

  • Active member of the Order of Eastern Star Columbus, Ohio
  • National Honor Society- Linden McKinley STEM High School 2014
  • IT Senator for CSU Student Government Association 2017 & 2018
  • STEM Scholar Scholarship Awardee
  • Upward Bound Participant Columbus State Community College

Timeline

Store Cashier Clerk (part-time)

Speedway Convenience Store
07.2022 - 12.2022

Permanent Building Substitute Teacher

Columbus City Schools
08.2020 - 07.2024

Engineering Technician

Creek Technologies Company
10.2019 - 03.2020

Academic Intern Science and Engineering (STEM)

Smithsonian Institute
05.2019 - 08.2019

Office Support Clerk

Defense Contract Management Agency (DCMA)/DoD
05.2018 - 08.2018

Bachelor of Science (B.S.) - Industrial Technology

Central State University

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