Cortney R. Gee

• Security Analyst Bootcamp attendee through Virtually Testing Foundation March 2024
• Gain a solid understanding of the fundamentals of Machine Data, the backbone of IT infrastructure.
• Identified the core features of Splunk, a leading data platform in the industry.
• Completion of Project management training.
• 10+ years' experience utilizing strong technical, problem solving and customer service skills.
• Cross-functional knowledge and experience within the insurance and tech industry.
• Organizational and Business Analyst skills.
• Proficiency in Microsoft Office Suite.
• 10+ years of customer care and service experience with small and large accounts.

Dynamic sales professional recognized for consistently driving revenue growth and developing robust client relationships. Proficient in understanding customer needs and delivering tailored solutions, leveraging strong communication, negotiation, and problem-solving capabilities. Committed to achieving ambitious targets through strategic planning and a proactive approach. Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

• Integrity Insurance Solutions, Assistant Account Manager, 06/2023-09/2024 , Assists clients with making coverage changes in an automated environment., Invoicing, process policy coverage changes, prepares proposals, completes applications, submits applications to Carriers, follows up with timely receipt of quotations and policies, issues certificates of insurance, markets new and renewal business., Verifies policy and policy change information, making corrections when necessary., Assists clients in submitting claims, obtaining adjuster information.
• Homesite Insurance, Insurance Sales Professional, 08/2020 - 03/2023, Strong written and verbal skills, Robust problem solving skills, Developing comprehensive packages that helped all residential property insurance needs. Analyzing existing customers' policies to make concrete insurance decisions. Demonstrated effective leadership capabilities through various teams and projects within the organization., Manage system workflow, and various databases all while servicing customers., Help manage occasional cross-functional projects within our department
• Allstate Insurance, Sales Associate, 05/2017 - 06/2020, Develop leads, identify Client Needs, and market appropriate products and services., Develop and calculate suitable insurance plans based on consumer needs., Use a customer-focused, needs-based review process to educate customers about insurance options., Document retrieval, review applications for accuracy/completeness and process go-backs.

Springboard Bootcamp Capstone, Simulated a project management presentation for small business owners., Configured business owner customer database for access to customer information., Assisted in conducting interviews with the Finance Department on a customizable strategy for wireless network plan., Constructed quantitative security assessment for vendor reporting on specific products., Constructed project scope that detailed and monitored activities to hold parties accountable., Implemented various network and information technology securities through network design., Organized threat modeling on various wireless network attacks.

• COMPTIA Security+ Certification June 2024

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.