Cortney Rodrigues
Boulevard,CA
Summary
Seeking a position with the opportunity of professional challenges, as well as using my skills in a dynamic setting to rise above and beyond expectations.
Motivated and detail-oriented professional with strong skills in Customer service, proficient in computer knowledge. Strengths include: Communication, Active listening & Problem-solving. Capable of working well both independently and as part of a team. Committed to continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Caregiver
IHSS
01.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Cashier/Stocker
Golden Acorn Casino & Travel
05.2024 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Security Officer
Triad Security Inc
04.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Golden Acorn Casino & Travel
01.2024 - 03.2024
Sales & Service Associate (SSA)
AutoZone
03.2022 - 04.2023
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed client accounts by updating information and processing transactions accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
Volunteer Phlebotomist
All Valley Urgent care
06.2022 - 08.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Driver/delivery
Uber X
08.2021 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
Customer Service Representative (CSR)
Family Dollar
01.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Server
Subway
01.2018 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier/Salesperson
Am/Pm
04.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Kitchen Associate 1/ Dishwasher
El Centro Regional Medical Center
07.2016 - 05.2017
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Supported head chef in daily operations including ingredient procurement, menu planning, and staff scheduling.
- Contributed to a positive workplace culture by maintaining a supportive attitude, actively communicating with team members, and fostering an environment of mutual respect.
- Developed strong relationships with local suppliers that resulted in consistent delivery of fresh produce for use in daily meal preparation.
- Reduced food waste through careful inventory management and menu planning, contributing to cost savings for the establishment.
- Maintained open communication with front-of-house staff regarding special requests or dietary restrictions from guests, ensuring accurate order fulfillment.
- Assisted servers with order clarification and coordination of timely plating for exceptional guest experience.
- Collaborated with team members to maintain a clean, sanitary, and organized kitchen workspace, ensuring compliance with health regulations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Cashier
Wal-Mart Supercenter
06.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/ Produce Associate
Wal-Mart Neighborhood Market
08.2012 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Hickory Farms
11.2010 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Manager/ Chef
Kafe-56
08.2008 - 06.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Volunteer Recreational Aide
El Centro Post Acute center
06.2001 - 08.2002
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Performed light custodial duties to provide clean and inviting facilities.
Education
Vocational School Certificate - Phlebotomy
Central Union Adult School
Imperial02.2022
High School Diploma - General High School Curriculum
Southwest High School
El Centro06.2009
Certificate - Culinary Arts
IVROP
06.2009
Certificate - Law Enforcement
IVROP
06.2004
Skills
- Motivated and detail-oriented professional with strong skills in Customer service, proficient in computer knowledge Strengths include: Communication, Active listening & Problem-solving Capable of working well both independently and as part of a team Committed to continuous learning and professional development
- Problem-solving
- Elderly care
- Time management
- Respectful and compassionate
- Dependable and responsible
- Multitasking and organization
- Relationship building
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
Occupationallicensescertificatesandtraining
- Security Guard Card, Bureau of Security and Investigative Services, 11/01/23
- Phlebotomist, California State Public Health, 02/01/22
- Phlebotomy, Central Union Adult School, 02/01/22
- Culinary Arts Certificate, IVROP, 06/01/09
- Law Enforcement Certificate, IVROP, 06/01/04
Languages
Spanish
Professional Working
English
Native or Bilingual
References
Colby Cabada, Diector of C-store Golden Acorn casino, 619-597-0093
Stephanie Weis-Lyon, Lead cashier C-store Golden Acorn casino, 619-733-8009
James Barker, Owner/CEO of Triad security, 760-455-5095
Timeline
Cashier/Stocker
Golden Acorn Casino & Travel
05.2024 - 12.2024
Security Officer
Triad Security Inc
04.2024 - 08.2024
Security Officer
Golden Acorn Casino & Travel
01.2024 - 03.2024
Volunteer Phlebotomist
All Valley Urgent care
06.2022 - 08.2022
Sales & Service Associate (SSA)
AutoZone
03.2022 - 04.2023
Caregiver
IHSS
01.2022 - Current
Driver/delivery
Uber X
08.2021 - 03.2022
Customer Service Representative (CSR)
Family Dollar
01.2019 - 11.2021
Server
Subway
01.2018 - 04.2018
Cashier/Salesperson
Am/Pm
04.2017 - 06.2017
Kitchen Associate 1/ Dishwasher
El Centro Regional Medical Center
07.2016 - 05.2017
Cashier
Wal-Mart Supercenter
06.2013 - 08.2013
Cashier/ Produce Associate
Wal-Mart Neighborhood Market
08.2012 - 11.2012
Sales Associate
Hickory Farms
11.2010 - 12.2010
Manager/ Chef
Kafe-56
08.2008 - 06.2009
Volunteer Recreational Aide
El Centro Post Acute center
06.2001 - 08.2002
Certificate - Culinary Arts
IVROP
Vocational School Certificate - Phlebotomy
Central Union Adult School
High School Diploma - General High School Curriculum
Southwest High School
Certificate - Law Enforcement
IVROP
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