Cortney Shewbart
West Valley City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to build off of my knowledge to gain new experiences in research and development.
Overview
7
7
years of professional experience
Work History
Human Resource Generalist
Alsco Uniforms
Salt Lake City, UT
04.2022 - Current
- Developed and implemented policies and procedures consistent with organizational goals
- Marketed and promoted new and existing programs, such as the wellness programs and an overhaul of the service awards program
- Analyzed HRIS metrics, compiled data, and created reports to ensure data driven business decisions
- Managed employee files in the HRIS and ensured compliance with sensitive information
- Conducted training programs to ensure staff competency and continuous improvement
- Maintained employee records in accordance with applicable legal requirements.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
Hospital Operations Manager
Blue Pearl Veterinary Hospital
Salt Lake City, UT
01.2020 - 12.2021
- Forecasted, developed, and implemented budgetary goals and objectives for a 1.5m hospital
- Conducted community outreach and engagement to promote hospital programs such as vaccine discounts, dental programs, spay and neuter clinics, and other programs
- Identified areas for improvement in operational processes and developed strategies to increase efficiency.
- Created marketing campaigns to promote clinical programs for multiple hospitals
- Analyzed financial and strategic business development to achieve hospital profitability
- Streamlined operations to improve productivity and reduce costs by managing labor costs
- Built reports to analyze marketing campaigns, monitor KPIs, identify areas for improvement, and make data driven business decisions
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices.
Hospital Operations Manager
East Valley Veterinary Clinic
Salt Lake City, UT
01.2019 - 12.2020
- Facilitated communication between different departments within the organization to ensure alignment on goals and objectives
- Created policies, procedures, and OSHA compliance training
- Identified areas for improvement in operational processes and developed strategies to increase efficiency
- Monitored hospital performance metrics such as patient satisfaction scores and financial results
- Managed budgeting process including forecasting expenses and revenue streams
- Collaborated with other health care providers to develop comprehensive treatment plans for patients
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices
- Served as a liaison between administration, physicians, nurses, vendors, insurance companies
Interim Regulatory and Compliance Manager
Valley Behavioral Health
Salt Lake City, UT
01.2018 - 12.2019
- Managed a team of 8 auditors and the medical records department
- Oversaw safety committee, client service committee, acted as client advocate, and policy manager for the entire company.
- Drafted responses to inquiries from government agencies regarding compliance issues
- Investigated complaints from customers regarding possible violations of federal or state statutes, rules, or regulations governing business operations
- Performed periodic reviews of operational processes in order to identify potential areas of non-compliance with applicable laws or regulations
- Reviewed contracts entered into by the organization for compliance with applicable laws, regulations, guidelines
- Coordinated efforts between departments when developing new policies or making changes to existing ones
- Analyzed data to provide insights and recommendations for mitigating conduct risk.
Education
Data Science Certification -
University of Texas Austin
01.2024
Master’s in Business Administration - Healthcare Management
Western Governors
11-2021
Bachelor of Science - Anthropology
University of Utah
05-2017
Skills
- Policy Development and Implementation
- Financial Management and Budgeting
- Marketing and Community Outreach
- Continuous Quality Improvement
- Staff Training and Development
- Regulatory Compliance
- Strategic Planning and Analysis
Timeline
Human Resource Generalist
Alsco Uniforms
04.2022 - Current
Hospital Operations Manager
Blue Pearl Veterinary Hospital
01.2020 - 12.2021
Hospital Operations Manager
East Valley Veterinary Clinic
01.2019 - 12.2020
Interim Regulatory and Compliance Manager
Valley Behavioral Health
01.2018 - 12.2019
Data Science Certification -
University of Texas Austin
Master’s in Business Administration - Healthcare Management
Western Governors
Bachelor of Science - Anthropology
University of Utah
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