Cortney Sibley
Newnan,GA
Summary
Dynamic leader with a proven track record at Amazing Lash Studio, enhancing studio visibility and client satisfaction through innovative marketing strategies and fostering a culture of continuous improvement. Excelled in team leadership and process improvement, boosting sales by significant percentages. Skilled in both financial forecasting and creating inclusive, high-performance teams. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Studio Manager
Amazing Lash Studio
Newnan, GA
06.2024 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lash Consultant
Amazing Lash Studio
Newnan, GA
02.2022 - 06.2024
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for client safety.
- Handled sensitive client information with discretion while maintaining accurate records of services provided during each appointment.
- Mentored new hires on company policies, procedures, and best practices for successful integration into the team dynamic.
- Contributed to the salon''s success by consistently meeting and exceeding sales targets for lash services and products.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Continuously upgraded skills through professional development opportunities, staying current with industry trends.
- Increased sales in lash salon [Number]% per month by rolling out loyalty programs and partnering with other businesses.
- Resolved client concerns effectively by actively listening and offering appropriate solutions or alternatives.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Scheduled and managed client appointments efficiently.
- Conducted cold calls to potential clients to generate new business opportunities.
- Conducted follow-up calls to ensure client satisfaction and address any concerns.
- Performed thorough cleaning to maintain a hygienic and welcoming environment.
Patient Representative
Piedmont Urgent Care By Wellstreet
Newnan, GA
02.2021 - 11.2021
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Host/Server
Texas Roadhouse
Newnan, GA
05.2015 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2018
Skills
- Process improvement
- Scheduling coordination
- Financial forecasting
- Revenue development
- Marketing and promotion
- Studio management
- Computer skills
- Team leadership
- Problem resolution
- Training and development
- Cost control
- Hiring and training
- Customer service
- Onboarding and orientation
- Organization
- Detail Oriented
- Computer Software: Windows, Chrome, Microsoft
- Cash Handling
- Sales
- Marketing
- Recruiting
Timeline
Studio Manager
Amazing Lash Studio
06.2024 - Current
Lash Consultant
Amazing Lash Studio
02.2022 - 06.2024
Patient Representative
Piedmont Urgent Care By Wellstreet
02.2021 - 11.2021
Host/Server
Texas Roadhouse
05.2015 - 01.2021
High School Diploma -
Newnan High School
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