Cortney Sibley
Newnan,GA
Summary
Dynamic leader with a proven track record at Amazing Lash Studio, enhancing studio visibility and client satisfaction through innovative marketing strategies and fostering a culture of continuous improvement. Excelled in team leadership and process improvement, boosting sales by significant percentages. Skilled in both financial forecasting and creating inclusive, high-performance teams. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Studio Manager
Amazing Lash Studio
06.2024 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lash Consultant
Amazing Lash Studio
02.2022 - 06.2024
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for client safety.
- Handled sensitive client information with discretion while maintaining accurate records of services provided during each appointment.
- Mentored new hires on company policies, procedures, and best practices for successful integration into the team dynamic.
- Contributed to the salon''s success by consistently meeting and exceeding sales targets for lash services and products.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Continuously upgraded skills through professional development opportunities, staying current with industry trends.
- Increased sales in lash salon [Number]% per month by rolling out loyalty programs and partnering with other businesses.
- Resolved client concerns effectively by actively listening and offering appropriate solutions or alternatives.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Scheduled and managed client appointments efficiently.
- Conducted cold calls to potential clients to generate new business opportunities.
- Conducted follow-up calls to ensure client satisfaction and address any concerns.
- Performed thorough cleaning to maintain a hygienic and welcoming environment.
Patient Representative
Piedmont Urgent Care By Wellstreet
02.2021 - 11.2021
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Host/Server
Texas Roadhouse
05.2015 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2018
Skills
- Process improvement
- Scheduling coordination
- Financial forecasting
- Revenue development
- Marketing and promotion
- Studio management
- Computer skills
- Team leadership
- Problem resolution
- Training and development
- Cost control
- Hiring and training
- Customer service
- Onboarding and orientation
- Organization
- Detail Oriented
- Computer Software: Windows, Chrome, Microsoft
- Cash Handling
- Sales
- Marketing
- Recruiting
Timeline
Studio Manager
Amazing Lash Studio
06.2024 - Current
Lash Consultant
Amazing Lash Studio
02.2022 - 06.2024
Patient Representative
Piedmont Urgent Care By Wellstreet
02.2021 - 11.2021
Host/Server
Texas Roadhouse
05.2015 - 01.2021
High School Diploma -
Newnan High School
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