Cortney Spooner
Summary
Customer Service Representative of 8+ years, with experience in shipping, international expediting, and planning. I have experience and knowledge with possessing a skill set in Microsoft Excel, including formulas and pivot tables. Along with being proficient in MS office applications, including Word and Powerpoint. I have multiple years of experience in SAP for order entry, customer service, credits, implementing new processes, and pricing.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Syngenta Flowers
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge of Flowers and Vegetalis to provide informed recommendations based on individual customer needs.
- Utilized SAP for functions of customer service entry and changes.
- Maintained Seed sample requests for Flowers and Vegetalis.
- Handled accounts for multiple broker customers to ensure the highest satisfaction.
- Issue credits and updating germ testing for customers.
- Utilized Excel, VLOOKUP, Pivot Tables, Formula Usage and Power Points.
International Customer Service Agent
DePuy Synthes
08.2018 - 08.2019
- Streamlined communication processes for improved efficiency in handling customer concerns.
- Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
- Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
- Demonstrated flexibility in adapting to various time zones while assisting global clientele.
- Provided support to sales teams by addressing product-related questions from international clients.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- · Utilized SAP for functions of customer service entry and changes.
- · Utilized Excel, VLOOKUP, Pivot Tables, Formula Usage and Power Points.
International Customer Service Agent
Zimmer Biomet
03.2016 - 08.2018
- Streamlined communication processes for improved efficiency in handling customer concerns.
- Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
- Negotiated language barriers through effective use of translation resources and cultural knowledge.
- Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
- Participated in cross-functional projects that contributed to overall company growth and success.
- Utilized Excel, VLOOKUP, Pivot Tables, Formula Usage and Power Points.
- · Utilized SAP for functions of customer service entry and changes.
Lead Expeditor
Zimmer Biomet
03.2015 - 03.2016
- Established trust among clients through consistent follow-up communications regarding order statuses while also providing prompt resolutions when required.
- Maintained accurate records of all shipments and deliveries, enabling precise tracking of materials throughout the procurement process.
- Improved overall efficiency by regularly reviewing processes for potential enhancements or adjustments based on changing requirements or constraints.
- Increased visibility into the status of expedited orders through regular reporting mechanisms that provided updates on progress toward key milestones.
- Handled international documents including invoices and certificate of origins.
Planner
Zimmer Biomet
02.2014 - 03.2015
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Presented updated order and production status reports to sales staff and management.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
Shipping Clerk
Biomet
08.2013 - 02.2014
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Education
Bachelor of Science - Business Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2023
Associate of Applied Science - Business Administration
Ivy Tech Community College
Warsaw05.2018
High School Diploma -
Warsaw Community High School
Warsaw06.2009
Skills
- Customer Service
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Order Processing
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Spreadsheets
- Shipping and Logistics
- SAP
Timeline
Customer Service Representative
Syngenta Flowers
08.2019 - Current
International Customer Service Agent
DePuy Synthes
08.2018 - 08.2019
International Customer Service Agent
Zimmer Biomet
03.2016 - 08.2018
Lead Expeditor
Zimmer Biomet
03.2015 - 03.2016
Planner
Zimmer Biomet
02.2014 - 03.2015
Shipping Clerk
Biomet
08.2013 - 02.2014
Bachelor of Science - Business Management
Indiana University - Purdue University Fort Wayne
Associate of Applied Science - Business Administration
Ivy Tech Community College
High School Diploma -
Warsaw Community High School
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