Cortney Stapleson
Alden,NY
Summary
Friendly Clerk/Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
16
16
years of professional experience
Work History
Clerk Typist
Alden Central School District
Alden , NY
10.2022 - Current
- Answered telephones, routed calls and took messages.
- Filed documents alphabetically and numerically in paper files.
- Composed standard letters, memoranda, forms and other documents from dictation or instructions.
- Operated office equipment such as computers, copiers, scanners and fax machines.
- Processed incoming mail by sorting, distributing and preparing outgoing mail for delivery.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and directed them to the appropriate personnel.
- Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
- Performed data entry tasks into computer systems accurately with a high degree of speed.
- Provided administrative support to staff members including scheduling meetings and appointments and maintaining calendars.
- Checked accuracy of data entered into database programs before submitting it for processing.
- Proofread typed material for spelling errors, grammar mistakes and formatting issues.
- Developed spreadsheets using Microsoft Excel software program.
- Ordered office furniture when needed.
- Scanned documents into electronic filing system.
- Responded to telephone and email requests for information.
- Assisted with payment processing and investigated financial discrepancies.
Receptionist
Nicerofo And Braun D.D.S.,P.C.
East Aurora , New York
10.2017 - 10.2018
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist/Consultant
M.A. Carr
Orchard Park, New York
09.2011 - 09.2015
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Consulted Brides and bridal parties on wedding attire.
Cashier
Wegmans
Depew , New York
10.2007 - 09.2011
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
N/A - Dental Hygiene
Erie Community College
Buffalo, NY09-2011
High School Diploma/GED -
Lancaster High School
Lancaster, NY09-2010
Skills
- P>Customer/Client relations
- P>Documentation and reporting
- P>Office administration
- P>Professional demeanor
- P>Organization skills
- P>Time management
- P>Scheduling
- P>Telephone skills
- Email Correspondence
- Paperwork Filing
- Accurate Data Entry
- Work Prioritization
- Invoice Preparation
- Records Management
- Expense Tracking
- Records Maintenance
- Proofreading Abilities
- [Software] Expertise
- Spreadsheet Creation
- Grammar Knowledge
- Task Delegation
- Paperwork Processing
- Professional Telephone Demeanor
- File Management
- Maintaining Records
- Recordkeeping Skills
- Budget Monitoring
Timeline
Clerk Typist
Alden Central School District
10.2022 - Current
Receptionist
Nicerofo And Braun D.D.S.,P.C.
10.2017 - 10.2018
Receptionist/Consultant
M.A. Carr
09.2011 - 09.2015
Cashier
Wegmans
10.2007 - 09.2011
N/A - Dental Hygiene
Erie Community College
High School Diploma/GED -
Lancaster High School
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