Cortney Temple
Nashville,TN
Summary
A highly personable and creative, goal-focused individual, seeking a role within a thriving and growing company. The goal is to help apply leadership, motivational skills, and client satisfaction, with a team of professionals, while working toward a common goal to increase productivity and efficiency.
Overview
11
11
years of professional experience
Work History
Master Barber/Manager of Operations
Oxford In The Village
01.2021 - Current
- Cultivated $70,000 of gross sales annually with 3% projected sales growth per year.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Managed complex appointment schedule for high-volume client base.
- Counted and documented opening and closing cash amounts daily.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept detailed records of customer information and services provided to increase return customers by 20% annually.
- Managed shop administration with attention to detail, including scheduling, ordering, tax preparation, and customer service.
- Cross-trained existing employees to maximize team agility and performance.
Barber Apprentice
Crisp Barbershop
01.2019 - 01.2021
- Distributed 100+ business cards outside of salon to generate new business.
- Handling and documented opening and closing cash amounts of $3,000+ daily.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Using social media platforms and other marketing techniques to increase business and brand recognition.
Interior Designer
Concept 32 Inc.
10.2015 - 01.2019
- Devised project budgets to track expenses and avoid cost overruns.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Communicated product information, installation methods and product upgrade options.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
- Filling out required job documents including, but not limited to contracts, quotes, and design specifications.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits.
- Training interior design assistants.
Administrative Manager
Concept 32 Inc.
08.2012 - 10.2015
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 50+ employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Vocational Degree - Barbering
IBMC College
Longmont, CO01.2019
Bachelor of Arts - Interior Design
The Art Institute of Colorado
Denver, CO05.2015
High School Diploma -
Colorado Virtual Academy High School
Lakewood, CO05.2012
Skills
- MS Office
- Office Administration Work
- Customer Service
- Calendaring
- QuickBooks Knowledge
- Data Entry
- Schedule Coordination
- Accounts Payable and Receivable
- Lead Generation
- First Aid/CPR
Timeline
Master Barber/Manager of Operations
Oxford In The Village
01.2021 - Current
Barber Apprentice
Crisp Barbershop
01.2019 - 01.2021
Interior Designer
Concept 32 Inc.
10.2015 - 01.2019
Administrative Manager
Concept 32 Inc.
08.2012 - 10.2015
Vocational Degree - Barbering
IBMC College
Bachelor of Arts - Interior Design
The Art Institute of Colorado
High School Diploma -
Colorado Virtual Academy High School
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