Cortney Thiel
Columbus,MT
Summary
Results-driven professional with a strong background in QA testing and Agile methodologies at Wells Fargo. Demonstrated expertise in test automation and critical thinking, enhancing software quality and project efficiency. Proven ability to collaborate effectively with cross-functional teams, ensuring successful project delivery and adherence to high standards.
Overview
28
28
years of professional experience
Work History
Lab Technician
Peak Genetics
Billings, Montana
05.2025 - Current
- Performed regular inspections on all equipment to ensure proper functioning.
- Operated various analytical instruments such as spectrophotometers and chromatographs to perform chemical analyses of samples.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
Agile Scrum Master
Wells Fargo & Company
Billings , MT
09.2021 - 03.2024
- Coordinated daily stand-up meetings to review progress and identify impediments
- Led planning activities to ensure comprehension of user stories and critical acceptance guidelines
- Ensured readiness of user stories for upcoming sprint cycles
- Tracked project progress against goals using agile methodologies such as burndown charts, velocity tracking and task boards.
- Collaborated with stakeholders to determine backlog item priorities
- Enhanced processes to align with Agile methodologies.
- Identified potential risks and issues early on in the process so that mitigation strategies can be developed quickly.
- Conducted milestone reviews to pinpoint growth areas for future undertakings.
- Collaborated with other scrum masters across the organization to share best practices and lessons learned from previous projects.
- Facilitated communication among development teams, product owners, stakeholders, and external parties
- Engaged with architects and developers to adhere to standards
- Conducted post-implementation reviews with key stakeholders and customers.
QA Test Engineer
Wells Fargo & Company
Billings, MT
02.2013 - 09.2021
- Developed, maintained and executed test plans for software quality assurance.
- Created detailed bug reports with clear steps to reproduce the issue.
- Performed manual testing of web-based applications.
- Conducted functional, performance, integration and regression tests.
- Evaluated requirements and formulated relevant testing scenarios
- Identified areas of improvement in existing processes and procedures.
- Ensured that all projects adhered to established standards and guidelines.
- Generated reports on quality metrics like test coverage, number of defects.
- Partnered with development teams and stakeholders to swiftly address technical problems
- Assisted in developing automation scripts using Selenium WebDriver.
- Documented results of tests performed including any bugs identified.
- Created test data for validating scenarios based on functional requirements.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Supervised user acceptance testing processes ensuring standards met
- Led sessions with stakeholders to evaluate UAT progress
- Maintained traceability matrix to ensure coverage of all requirements in UAT tests.
- Monitored and tracked defect resolution status during the course of entire test cycle.
Team Lead
Wells Fargo
Billings, MT
09.2003 - 02.2013
- Received and sorted incoming mail, packages, and courier deliveries.
- Maintained a log of all incoming and outgoing mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Reported any discrepancies or irregularities during the sorting process.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
Operations Processor
Wells Fargo & Company
Billing, MT
12.2000 - 09.2003
- Reviewed customer orders for accuracy and completeness.
- Verified customer information in order to ensure accuracy of delivery.
- Performed data entry of customer orders into company database.
- Resolved discrepancies between system and manual records.
- Provided assistance to underwriters in the review process of loans.
- Prepared closing documents for approved loans according to company procedures.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Maintained strong relationships with internal departments such as underwriting and funding teams.
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Ensured proper security measures were taken when handling sensitive customer data.
- Ensured compliance with all applicable regulations, laws, and guidelines.
Digitizer
Sutton's Sportswear
Billings , MT
03.1998 - 12.2000
- Created digitized images to be embroidered on items
- Worked with customers to create designs and logos to promote businesses
- Reviewed design documents for errors
- Submit design proposals for review
- Attended notable events for overseeing apparel transactions
Education
High School Diploma -
Laurel High School
Laurel, MT05-1996
Skills
- Strong attention to detail
- Test automation
- Critical thinking
- User acceptance testing
- QA testing
- Test case development
- Requirements analysis
- Defect tracking
- System integration testing
- DevOps management
- Test scheduling
- Teamwork and collaboration
- Requirements gathering
- Software quality assurance knowledge
- Project planning
- Regression testing
- Software testing
- CI/CD testing
- Data Analysis
Volunteer
- Current 4-H Leader
- Current 4-H Horse Superintendent
- United Way volunteer
- Kids n Cowboys volunteer
Timeline
Lab Technician
Peak Genetics
05.2025 - Current
Agile Scrum Master
Wells Fargo & Company
09.2021 - 03.2024
QA Test Engineer
Wells Fargo & Company
02.2013 - 09.2021
Team Lead
Wells Fargo
09.2003 - 02.2013
Operations Processor
Wells Fargo & Company
12.2000 - 09.2003
Digitizer
Sutton's Sportswear
03.1998 - 12.2000
High School Diploma -
Laurel High School