Cortney Thomas
San Angelo
Summary
Dynamic administrative professional and leader with 8 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
10
10
years of professional experience
Work History
Virtual Billing Specialist
Elevate Billing Solutions
07.2022 - Current
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
Success Consultant
eAssist Dental Solutions
10.2020 - 07.2022
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
Office Manager
Family Dentistry of Upper Marlboro
07.2018 - 03.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Certified Dental Assistant
Family Dentistry of Upper Marlboro
07.2017 - 03.2020
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
- Ensured optimal oral health for patients by performing comprehensive dental cleanings and screenings.
- Assisted dentists with complex procedures, ensuring patient safety and satisfaction.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
- Implemented preventive measures such as fluoride treatments and sealants to protect patients'' teeth from decay or damage.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Aided in the creation of custom dental appliances such as mouthguards or retainers by taking precise impressions of patients'' teeth.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Dental Receptionist
Family Dentistry of Upper Marlboro
09.2016 - 07.2018
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Coordinated marketing efforts for the dental practice, including social media updates and promotional materials, contributing to increased brand awareness and patient engagement.
- Assisted in the planning and execution of special events or promotions, such as dental health month campaigns or community outreach initiatives, boosting practice visibility within the local area.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Customer Service Representative
Bass Pro Shops
05.2014 - 09.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certified Nurse Aide -
Howard College
11.2021
Dental Assisting Certification -
University of California San Marcos
07.2017
High School Diploma -
Gila Ridge High School
05.2012
Skills
- Payment Posting
- Fiscal Reporting
- Claims Processing
- Claim Submission
- Audit Procedures
- Customer Engagement
- Accounts Receivable Management
- HIPAA Compliance
- Patient Account Management
- Medical Coding Knowledge
- Records Organization and Review
- Billing Systems and Software
- Data Entry Proficiency
- Insurance Verification
- Month-End Closing Procedures
- Collections
- Organizational Skills
- Interpersonal Skills
- Critical Thinking
- Teamwork Abilities
- Active Listening
- Problem Solving Abilities
- Multitasking Capabilities
- Conflict Resolution
- Denial Management
- Attention to Detail
- Professionalism
- Discrepancy Resolution
- Database Management
- Customer Service
- Customer Account Management
- Administrative Support
- Quality Control
- Bank Statement Reconciliation
- Team Collaboration
- Quality Assurance Management
- Microsoft Office
- Decision-Making
Timeline
Virtual Billing Specialist
Elevate Billing Solutions
07.2022 - Current
Success Consultant
eAssist Dental Solutions
10.2020 - 07.2022
Office Manager
Family Dentistry of Upper Marlboro
07.2018 - 03.2020
Certified Dental Assistant
Family Dentistry of Upper Marlboro
07.2017 - 03.2020
Dental Receptionist
Family Dentistry of Upper Marlboro
09.2016 - 07.2018
Customer Service Representative
Bass Pro Shops
05.2014 - 09.2015
Certified Nurse Aide -
Howard College
Dental Assisting Certification -
University of California San Marcos
High School Diploma -
Gila Ridge High School
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